Gabrielle Rodgers
Student Leader & Intern
Chesapeake,VA
Summary
Energetic university student with upcoming Bachelor of Arts degree. Detail-oriented and motivated to stay on task, meet aggressive timelines and accomplish goals. Strong analytical and organizational skills within industry. Excels in communication, social media analytics, marketing, and speech. Additionally, proficient in utilizing digital media and technology for marketing purposes. Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving.
Overview
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Intern
SECU Partnered With Elizabeth City State Uni.
Elizabeth City/ Virtual, NC
05.2021 - 07.2021
- Interacted with customers by phone, email or in-person to provide information.
- Learned new materials, processes and programs quickly.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Maintained high levels of efficiency during training by taking detailed notes and asking questions.
- Attended training courses to build understanding of processes, techniques and industry.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Analyzed problems, identified solutions and made decisions.
- Used spreadsheets, databases and other resources to produce client deliverables.
Macy's Colleague
Macys Department Store
Chesapeake, VA
12.2020 - 12.2020
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Communicated with customers to understand needs and recommend appropriate solutions.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Built strong rapport with clients by understanding needs and clearly explaining products.
- Identified client needs, built relationships and overcame objections to drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Assisted call-in customers with questions and orders.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
Executive Assistant
KMK Productions
04.2016 - 07.2020
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Created expense reports, budgets and filing systems for management team.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
- Answered high volume of phone calls and email inquiries.
- Handled incoming and outgoing correspondence, including mail, email and faxes.
- Executed basic banking and bookkeeping tasks.
- Managed and reviewed filing and office systems.
- Volunteered to help with special projects of varying degrees of complexity.
- Created digital image files for use in digital and traditional printing methods.
Early Childhood Educator
GREAT THINGS CHRISTIAN CHILDCARE CENTER
Chesapeake, VA
05.2019 - 03.2020
- Managed schedule of group activities, special events and class field trips.
- Developed appropriate youth curriculum in alignment with cultural and developmental needs.
- Distributed quarterly progress assessments and milestone reports to each parent.
Front Desk Receptionist
Reliable Auto Detailing
Virginia Beach, VA
05.2019 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Corresponded with clients through email, telephone or postal mail.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Receptionist
Pigtails & Crewcuts
Chesapeake, VA
03.2018 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Scheduled and confirmed appointments and meetings for senior management team.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Cashier
HARRIS TEETER
Chesapeake, VA
08.2016 - 01.2017
- Assisted customers is identifying and purchasing a variety of products and meeting their shopping needs.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted over 500 patients per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Bachelor of Arts - Digital Media & Communications
Elizabeth City State University
Elizabeth City, NC 08.2018 - Current
Skills
Administrative tasks
Affiliations
National Society of Leadership and Success Member
Dean's List Honoree
Sophomore Class Vice President
Junior Class Vice President
WRVS 89.9 Radio Personality
Former Co-Chair of Marketing & Special Events of Campus Activities Board
The Delta Chi Chapter of Delta Sigma Theta Sorority, Incorporated
2020-2021 Corresponding Secretary
Timeline
Intern
SECU Partnered With Elizabeth City State Uni.
05.2021 - 07.2021
Macy's Colleague
Macys Department Store
12.2020 - 12.2020
Front Desk Receptionist
Reliable Auto Detailing
05.2019 - 06.2019
Early Childhood Educator
GREAT THINGS CHRISTIAN CHILDCARE CENTER
05.2019 - 03.2020
Bachelor of Arts - Digital Media & Communications
Elizabeth City State University
08.2018 - Current
Receptionist
Pigtails & Crewcuts
03.2018 - 03.2019
Cashier
HARRIS TEETER
08.2016 - 01.2017
Executive Assistant
KMK Productions
04.2016 - 07.2020
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