Gabrielle Rojas
Houston,TX
Summary
Experienced Office Management and Administration Professional optimizing productivity, efficiency, and quality service across various environments. Works effectively with cross-functional teams in ensuring operational and service excellence with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Office Supervisor
YRC Freight
01.2022 - 10.2023
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Standardized office structures and processes to promote collaboration and increased performance.
- Created, prepared, and delivered reports to various departments.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Updated reports, managed accounts, and generated reports for company database.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Office Clerk
YRC Freight
07.2018 - 01.2022
- Collaborated with shippers, customers, and third-parties to verify shipment information and ensure prompt deliveries
- Investigated, identified, and created tracking information for missing or erroneous freight
- Prepared documents for inbound and outbound freight
- Updated delivery status of freight in RAPID computer program
- E-scan and file proof-of-delivery receipts and bill of ladings.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Administrative Assistant
R&R Construction
12.2017 - 07.2018
- Maintained time sheets for all employees and issued weekly paychecks
- Created itemized invoices for contracted projects
- Ordered and gathered necessary project supplies
- Assisted in and enforced timely completion of projects.
Hostess, Server
Cracker Barrel and Barnaby’s Café
01.2012 - 01.2017
- Trained hosts and servers
- Upheld all phone sales
- Worked and supervised exposition line
- Ensured consistent, high-quality presentations of products, restaurant and personnel
- Restocked host/server supplies and reported any shortages
- Performed end-of-shift payouts and balanced cash register.
Pool Manager, Swim Team Coach, Gym Administrative Assistant
City of Jacinto City
01.2007 - 01.2013
- Issued monthly schedules for swim instructors and lifeguards
- Recorded and verified time sheets for each employee
- Responsible for pool financials for both daily entrance fees and swimming lesson registrations
- Maintained up-to-date financial records in Microsoft Excel spreadsheet
- Drafted and carried out swim team lesson plans and workouts
- Organized and conducted bi-weekly swim meets
- Scheduled all pool and park events.
Education
Bachelor of Science - Psychology
University of Houston-Downtown
Houston, TX05.2022
Bachelor of Arts - Medical Humanities
Baylor University
Waco, TX08.2014
Skills
- Bilingual in Spanish
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Proficient in SageACT! and cloud-based programs
- Detail-oriented
- Organized
- Strong communication skills
- Collaborative team member
- Innovative
- Ability to multi-task
- Ability to work with little to no supervision
Non Profit Work
- Board Member, Twelve 11 Partners, 2020-Present
- Survivor Advisory Council, Street Grace, 2019-Present
Timeline
Office Supervisor
YRC Freight
01.2022 - 10.2023
Office Clerk
YRC Freight
07.2018 - 01.2022
Administrative Assistant
R&R Construction
12.2017 - 07.2018
Hostess, Server
Cracker Barrel and Barnaby’s Café
01.2012 - 01.2017
Pool Manager, Swim Team Coach, Gym Administrative Assistant
City of Jacinto City
01.2007 - 01.2013
Bachelor of Science - Psychology
University of Houston-Downtown
Bachelor of Arts - Medical Humanities
Baylor University
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