Gabrielle Ruiz
Dallas,TX
Summary
Proactive leader with expertise in customer service, operations management, and team motivation. Known for adaptability and delivering results in fast-paced environments. Demonstrated success in implementing effective protocols and training staff in effective communication while ensuring a productive and welcoming environment.
Overview
8
8
years of professional experience
Work History
Security Professional
Allied Universal Security Services
05.2026 - Current
- Operated surveillance equipment to monitor environment effectively and to assist in emergency response procedures during incidents or alarms
- Conducted regular patrols to detect and deter unauthorized activities.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety the top priority.
Shift Lead
Walgreens
09.2024 - Current
- Supervised daily operations to ensure efficient workflow and optimal team performance like managing inventory levels, placing orders, and organizing stock for timely replenishment.
- Trained and mentored new staff on company policies and customer service standards.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Shift Lead-Barista
Starbucks
11.2019 - 12.2024
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Supervised daily operations, ensuring efficient workflow during peak hours and driving promotional events effectively
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business fostering loyalty and developing lasting relationships
Adult ESL Teacher
Prestige Learning Institute
08.2018 - 05.2019
- Facilitated engaging classroom activities to enhance language acquisition and retention while implementing innovative strategies to improve engagement and participation.
- Assessed student progress through tailored evaluations and feedback mechanisms to develop curriculum aligning with adult learners' needs and proficiency levels.
Education
Bachelor of Arts - Christian Education
Howard Payne University
Brownwood05-2018
High School Diploma -
Birdville High School
North Richland Hills05-2014
Skills
- Customer service focus
- Effectiove Communication
- Adaptable
- Team motivation
- Employee training
- Work delegation
- Operations management
- Conflict resolution
- Surveillance Operations
- Cash handling proficiency
- Risk Assessment
- Emergency Response
Timeline
Security Professional
Allied Universal Security Services
05.2026 - Current
Shift Lead
Walgreens
09.2024 - Current
Shift Lead-Barista
Starbucks
11.2019 - 12.2024
Adult ESL Teacher
Prestige Learning Institute
08.2018 - 05.2019
Bachelor of Arts - Christian Education
Howard Payne University
High School Diploma -
Birdville High School