Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gabrielle Saienni

Wilmington,DE

Summary

Driven Lead Server at Bertuccis Restaurant, I excel in high-volume dining environments, enhancing customer satisfaction through exceptional service and efficient team leadership. Skilled in POS systems and safe food handling, I've successfully trained staff to uphold cleanliness standards, achieving a 20% increase in table turnover rate. My problem-solving abilities and positive attitude consistently contribute to our team's success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Server

Bertuccis Restaurant
09.2020 - 07.2023
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
  • Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
  • Contributed to team success by consistently meeting or exceeding individual sales goals each month.
  • Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
  • Enhanced customer experience by providing attentive and personalized service during their dining visit.
  • Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
  • Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
  • Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
  • Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Increased sales significantly by upselling higher-end products to customers.

Nanny

Nanny Services
09.2019 - 08.2020
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Played games, worked on puzzles, and read books to young children.

Customer Service Cashier

Dunkin’ Donuts
08.2018 - 08.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Reduced wait times for customers with prompt order preparation and delivery.
  • Upheld high-quality standard of food presentation, ensuring each product met consistency guidelines before serving to customers.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

High School Diploma -

Glasgow High School
Newark, DE
06.2021

Skills

  • Problem-Solving
  • Attention to Detail
  • Team Leadership
  • Positive and Friendly Attitude
  • Organization and Efficiency
  • Employee Training and Development
  • Responsible and Trustworthy
  • High-volume dining
  • POS Systems
  • Staff Training
  • Cleanliness standards
  • Safe Food Handling
  • Strong Work Ethic
  • Exceptional customer service
  • Menu Memorization
  • High Energy and Stamina
  • Table Monitoring and Turnover
  • Upselling and Cross Selling
  • Excels under pressure
  • Adept at learning new concepts/ information
  • Infant care experience
  • Toddler care experience
  • Schedule Management
  • Positive Reinforcement

Certification

Delaware Alcoholic Beverage Sever Training Certification.

Timeline

Lead Server

Bertuccis Restaurant
09.2020 - 07.2023

Nanny

Nanny Services
09.2019 - 08.2020

Customer Service Cashier

Dunkin’ Donuts
08.2018 - 08.2019

High School Diploma -

Glasgow High School

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Gabrielle Saienni