Gabrielle S. Benda
Winter Garden,FL
Summary
Results-driven Learning Advisor with extensive experience in developing and implementing customized learning strategies that significantly improve training outcomes. Demonstrated expertise in creating personalized learning plans, tracking learner progress, and delivering robust training support. Strong communication skills and adaptability to diverse learning styles foster effective relationships with clients and stakeholders. Focused on leveraging knowledge to create impactful learning experiences that drive organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Learning Advisor
ADP
03.2021 - Current
- Project manages clients, consulting on training needs through implementation, go-live, and beyond.
- A SME on client strategy to validate client matrices, requiring collaboration with Design, Product Release, Enterprise Learning Business Partners, and stakeholders.
- Monitors and edits instructor-led trainings, online courses, and all training materials.
- Facilitates virtual training sessions with clients to help connect business needs with training.
- Analyzes trends in the HCM industry to make sure clients are up to date and compliant.
- Leads monthly calls to identify missed training opportunities from client surveys.
- Reports client feedback and percentages of training to our leading stakeholders
Project Analyst
Signature Flight Support
02.2020 - 03.2021
- Responsible for strategic planning and tracking of all internal and external projects within the HRIS department.
- Creates and distributes the project schedule to all team members, ensuring the project remains on schedule.
- Analyzed project data, compiled into customized reports, which were disseminated to senior leadership each week.
- Identify the team members and the requirements of each project.
- Identifies any issues or risks with new projects, and communicates with senior leadership.
- Team leader to schedule needed meetings to strategize new and current legislation changes.
- Creator and modifier of all internal documentation for the creation of our corporate organization.
- Main administrator and monitor of all products using Oracle.
Talent Acquisition Recruiter
Signature Flight Support
09.2019 - 02.2020
- Develop creative strategies to attract and recruit applicants, to build a candidate pipeline within the assigned region.
- Provided recruiting activity reports to management, utilizing industry-specific software and guidelines.
- Full utilization of the applicant tracking system, including creating/posting requisitions, moving applicants through the workflow, extending e-offers, and hiring candidates.
- Cultivated lasting partnerships with local hiring agencies, resulting in increased productivity.
- Partner with hiring managers to understand their staffing needs, and provide qualified candidates.
- Planned and executed recruitment events to bring in area candidates.
- Initiate pre-employment processes to include background checks, and drug screening.
- Meeting or exceeding monthly goals in a fast-paced, high-volume, and production-based recruiting environment.
- Appropriately disposing of all non-selected candidates to align with OFCCP guidelines and company standards.
Payroll Account Manager
ADP
03.2019 - 09.2019
- Main point of contact for over thirty-five clients.
- Extensive training in teaching new clients on benefits, onboarding, payroll, and recruitment.
- Stay up to date on current human resource trends to ensure all clients are within regulation and compliance.
- Delegate time to work on lengthy assignments and projects, with targeted dates and goals.
Client Service Specialist I
ADP
05.2018 - 03.2019
- Handle all client service support needed as an inbound representative.
- Resolve complex client issues from beginning to end, with much research and follow-up.
- Use multiple programs for payroll support, tax issues, maintaining human resource guidelines, and detailed, sensitive information.
- Delegate time to take on manager-requested research assignments.
- Mentor new hires in training to become client service specialists.
- Proficient in the use of Workforce Now, SAP, PMEI, PTCS, SharePoint, and Medallia.
Sales Administrator
DoubleTree Suites by Hilton- Disney Springs Area
07.2017 - 05.2018
- Updating data accuracy for citywide group information
- Supported sales representatives with scheduling client meetings and coordinating travel for sales presentations
- Main social media marketer and editor for Hilton E-commerce additions needed for two hotels and channels of socialization
- Worked on LinkedIn posts to utilize new talent
- Track trends within the Orlando area and nationwide
Guest Service Agent
Hilton Bonnet Creek
05.2016 - 07.2017
- Works with upselling and strategic marketing for guests
- Address Guest concerns and coordinate room assignments pre-arrival
- Trainer for all new hires
- Collaborate with other departments when needed utilizing good communication skills
- Process cash and credit card payments for rooms and additional resort fees
Front Desk Agent
Westin Lake Mary Resorts and Hotels
11.2015 - 05.2016
- Address guests concerns and coordinate room assignments pre-arrival
- Assist big group check in’s and check out’s, working with the system of light speed
- Process cash and credit card payments for rooms and additional items
- Collaborate with other departments when needed utilizing good communication skills
Education
Master of Science - Hospitality Management
University of Central Florida- Rosen College of Hospitality Management
05.2022
Bachelor of Science - Hospitality Management
University of Central Florida- Rosen College of Hospitality Management
08.2017
Associates of Arts -
Lake Sumter State College
05.2015
Skills
- Scoping timelines and milestones
- Project analysis
- Training delivery
- Online learning platforms
- Learning strategies
- Academic advising
- Feedback analysis
- Stakeholder management
Certification
Oracle Administration Certification, Oracle Accreditation Series
Timeline
Client Learning Advisor
ADP
03.2021 - Current
Project Analyst
Signature Flight Support
02.2020 - 03.2021
Talent Acquisition Recruiter
Signature Flight Support
09.2019 - 02.2020
Payroll Account Manager
ADP
03.2019 - 09.2019
Client Service Specialist I
ADP
05.2018 - 03.2019
Sales Administrator
DoubleTree Suites by Hilton- Disney Springs Area
07.2017 - 05.2018
Guest Service Agent
Hilton Bonnet Creek
05.2016 - 07.2017
Front Desk Agent
Westin Lake Mary Resorts and Hotels
11.2015 - 05.2016
Master of Science - Hospitality Management
University of Central Florida- Rosen College of Hospitality Management
Bachelor of Science - Hospitality Management
University of Central Florida- Rosen College of Hospitality Management
Associates of Arts -
Lake Sumter State College
Similar Profiles
Race DavisRace Davis
Digital Sales Intern at ADPDigital Sales Intern at ADP
LEYDI GARCIALEYDI GARCIA
Sales Associate at ADPSales Associate at ADP
CARLOS MASON JR.CARLOS MASON JR.
Associate Client Support Consultant at ADPAssociate Client Support Consultant at ADP
Natalie SanchezNatalie Sanchez
General Production Associate at ADPGeneral Production Associate at ADP
MICHAEL VITARELLIMICHAEL VITARELLI
Photographer at Disney's Hollywood StudiosPhotographer at Disney's Hollywood Studios