Gabrielle Scarbrough
Verona,PA
Summary
Experienced administrative professional, self-motivated, purpose driven, and results oriented, with an energetic, positive attitude assisting and managing daily business operations. Proven experience in the private sector taking initiative on projects. Leads and manages business operations, while delivering exceptional customer service in high volume environments. Confident in handling business operations to include day-to-day tasks with minimal to no supervision. Trained and experienced in handling confidential information, to include Personally Identifiable Information (PII), Personal Health Information (PHI), financial accounts, and medical records. Technically skilled business professional with the ability to prioritize administrative tasks and projects in stressful situations and in high volume environments while always meeting deadlines.
Overview
14
14
years of professional experience
Work History
Office Manager
Marotta Chiropractic and Massage Therapy
Penn Hills, PA
03.2019 - Current
- Welcome and greet patients in-person and on the phone, schedule appointments for new and existing patients, and first time along with returning clients to the practice for the Chiropractor (DC) and licensed massage therapists (LMTs), adding patients and clients to the waiting list, as necessary.
- Handle the daily business operations by managing the patient flow of the practice, determining best practices, while ensuring patients and clients receive the care for rehabilitation.
- Answer financial questions regarding services billed for by the DC and LMTs.
- Prepare correspondence for patients and clients regarding treatment plans, care, referrals, letters and excuses for time absent from work and or school, and all other supporting correspondence.
- Enter medical billing for the treatments provided in the practice for each patient and client receiving care.
- Liaison between the billing company; handle all inquiries from the patients and clients answering questions and resolve any issues.
- Document, scan, and file medical records into patient medical files accordingly.
- Collaborate with all licensed professionals and administrate staff to assist with patient care by: Draft and prepare correspondence, reviewing, editing, and proofreading prior to submission.
- Schedule appointments using automated software systems and appointment scheduler.
- Demonstrating exceptional time management skills handling 85-110 patients in an eight-hour shift.
- Manage schedules and care plan during the visits, guiding and directing patients and clients to the next area to receive treatments.
- Assist with patient care by applying the electrical muscle stimulation to effected areas following individually designed treatment plans.
- Develop and manually process x-rays for the DC efficiently and accurately.
- Handle all calls; in-coming and out-going.
- Maintain confidentially and answer questions when handing patient financial accounts and medical records.
- Recognized for continually improving processes and implementing changes efficiently.
- Valuable team player with a diverse skill set and adaptability to quickly learn new tasks shifting priorities to meet business needs.
Office Manager
Lifeline Physical Therapy and Pulmonary Rehabilitation
Monroeville, PA
11.2020 - 02.2021
- Welcomed and greeted patients in-person and on the phone, scheduled appointments for new and existing patients for all licensed professionals in the practice; added patients and clients to the waiting list, as necessary.
- Prepared correspondence for patients and clients regarding treatment plans, care, referrals, letters and excuses for time absent from work and or school, and all other supporting correspondence as necessary.
- Entered medical billing for the treatment provided in the practice for each patient and client who received care.
- Maintained confidentially with patient financial accounts and medical records.
- Liaison between the billing company; obtained prior authorizations, handled all inquiries from the patients and clients answered questions and resolved any issues with cost of service, insurance coverage, and discussed payment plan options.
- Collaborated with all licensed professionals and administrate staff and assisted with patient care: Handled all calls; in-coming and out-going.
- Scheduled appointments using automated software systems.
- Drafted and prepared correspondence, reviewed, edited, and proofread prior to submission.
- Directed patients and clients to the exam and treatment rooms accordingly.
- Liaison between the patient and client’s and the billing company.
- Performed analytical and data entry tasks.
- Confidentially managed patient financial accounts; documented, scanned, and filed accordingly.
- Managed the financials; collected co-payments, prepared and deposited funds.
- Quick learner to new processes, processed x-ray and developed through automated systems, prior authorizations and insurance verifications for new treatment and services.
Equipment Operator | Lab Technician
American Beverage Corporation
Verona, PA
02.2018 - 09.2018
- Met production deadlines and delivered quality products.
- Ensured quality standards by checking products for defects, assembled top quality products, and monitored manufacturing equipment for operational efficiency.
- Excellent time management skills, produced quality products efficiently, followed safety procedures, and handled hazardous materials properly to mitigate accidents.
- As a lab technician I received, tested, analyzed, recorded, and reported test results of the product.
- Prepared reports based on testing results and provided technical recommendations or solutions to compliance issues.
- Recognized and awarded a promotion after eight months by taking the initiative to move forward with the company.
- Received two months of training and obtained a certification to become an equipment operator | lab technician.
- Demonstrated above-average in the new role utilizing the skills learned with little to no supervision.
Office Assistant Manager
Palms Therapeutic Massage LLC
Monroeville, PA
02.2012 - 07.2013
- Calendar management for the business owner and LMTs, scheduled wholistic and yoga classes, and planned events inside and outside the studio.
- Welcomed and greeted all visitors in the studio.
- Received patients in-person and on the phone, scheduled appointments for new and existing patients, first time and returning clients to the practice for all the LMTs, adding patients and clients to the waiting list, as necessary.
- Registered, checked in, and checked out patients and clients for scheduled treatments and services.
- Handled all calls; in-coming and out-going.
- Scheduled appointments using automated software systems.
- Drafted and prepared correspondence; reviewed, edited, and proofread prior to submission.
- Directed patients and clients to the treatment rooms accordingly.
- Liaison between the client’s and the billing company.
- Perform analytical and data entry tasks; collected demographics and entered into automated systems.
- Confidentially managed patient financial accounts; documented, scanned, and filed accordingly.
- Assisted with product sales and class purchases.
- Recognized for taking initiative and providing exceptional client service.
- Handled administrative tasks successfully and completely.
- Promoted from office assistant to the office assistant manager within first six months of employment.
- Made decisions confidentially and implemented improvements in the process of client and patient experience.
Education
High School Diploma -
Penn Hills High School
Pittsburgh, PA01-2016
Skills
- Microsoft Office suite
- Database management
- Electronic medical records
- Medical billing systems
- Executive support
- Office administration
- Calendar coordination
- Organizational efficiency
- Meeting facilitation
- Event coordination
- Process optimization
- Change management
- Learning and development strategies
- Performance management
- Policy execution
- Employee relations
- Patient record management
- Insurance verification
- Time management
- Workflow optimization
- Office management
Qualifications
Manage a variety of administrative tasks and projects, trained and manage customer service operations, handling various customer service points, issues, and conflict resolution. Maintain office records, client medical files, financial accounts, and office filing systems. Manage correspondence; typing, reviewing, editing documents and correspondence, review forms for accuracy and completeness prior to submission. Manage database and tracking systems for administrative tasks and maintaining inventory for office supplies., Continually analyze and improve methods and procedures for processes, measurement, documenting, and workflow techniques. Answer inquiries and address, resolve, or escalate personnel issues to ensure client satisfaction and receive and route business correspondence to correct department or staff members. Provide managers with objectively based information for making decisions on the administrative and programmatic aspects of agency operations and management.
Timeline
Office Manager
Lifeline Physical Therapy and Pulmonary Rehabilitation
11.2020 - 02.2021
Office Manager
Marotta Chiropractic and Massage Therapy
03.2019 - Current
Equipment Operator | Lab Technician
American Beverage Corporation
02.2018 - 09.2018
Office Assistant Manager
Palms Therapeutic Massage LLC
02.2012 - 07.2013
High School Diploma -
Penn Hills High School
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