Gabrielle Sciegaj
Louisville,Ky
Summary
Highly skilled professional with a strong background in executive support. Adept at managing complex schedules, coordinating meetings, and handling confidential information. Expertise in communication, organization, and problem-solving ensures seamless office operations. Focused on team collaboration and achieving results, always adapting flexibly to changing needs and priorities. Known for dependability and resourcefulness, consistently delivering high-quality outcomes. Seeking a long-term opportunity to make a lasting impact and eventually retire from.
Overview
12
12
years of professional experience
Work History
Executive Assistant/Dispatcher
Overflow Services
08.2024 - 03.2025
- Maintain a daily schedule dispatching plumbers and organizing their work calendars
- Used Service Titan to dispatch and keep detailed work scheduled
- Service Titan training has been completed
- Did all of the invoicing and payments recievable
- Ability to use Excel for data entry
- Kept up with important tax information and entered monthly numbers on federal websites
- Assists with office supply restocking and inventory for ordering
- Manages main phone line
- Retrieves messages from voice mail and forwards to appropriate personnel
- Answering all incoming calls creating technical tickets in Service Titan Software to start the work order process for our technicians
- First responder to meet and greet with our clients, in turn, gathering technical information in depth detail to forward to the plumbing technician that will be working the ticket I create
- Answered calls 24/7 on the emergency line for after hours as well as daily
Client Care Specialist
ActionCOACH Louisville
02.2024 - 08.2024
- Recording and tracking all customer correspondence, requests and inquires
- Managing general office environment, including collecting and distributing mail
- Coordinating appointments and meetings as well as event planning
- Ability to use Excel for data entry
- Monitors conference rooms - schedules, cleaning, and setup
- Assists with office supply restocking and inventory for ordering
- Play the role of Executive Assistant to CEO
- Helped create workbook to excel business
- Trained and skilled in Hubspot CRM
- Assisted during group job trainings
Administrative Assistant/Marketing
Technology Plus
11.2018 - 09.2023
- Recording and tracking all customer correspondence, requests and inquires
- Managing general office environment, including collecting and distributing mail
- Coordinating appointments and meetings as well as event planning
- Ability to use Excel for data entry
- Monitors conference rooms - schedules, cleaning, and setup
- Assists with office supply restocking and inventory for ordering
- Manages main phone line
- Retrieves messages from voice mail and forwards to appropriate personnel
- Answering all incoming calls creating technical tickets in ConnectWise Software to start the work order process for our technicians
- First responder to meet and greet with our clients, in turn, gathering technical information in depth detail to forward to the technician that will be working the ticket I create
- Create all social media and awareness and Marketing posts on LinkedIn, Facebook, and Google regularly
- Actively working with the marketing team to identify my employers’ needs and learn new ways to advertise for the company
Administrative Assistant
Credit Clearing House of America (Temp-Job)
04.2018 - 10.2018
- Debt collections
- Entered payments, administered Legal Garnishments, Liens, and Judgements
- Drew up Legal documents regularly and personally administered them into the legal system by working directly with both civil and circuit courtrooms
- Filed liens personally through the Jefferson County Deeds office
- Ran daily drafts (payments coming in regularly from signed documents/Pay Plans) from individuals trying to pay off a bill
- Talked directly with clients on how to handle some of their questions or needs to access their clients/patients in which their company had hired us to handle their businesses debt, such as many hospitals, banks, and credit unions
- Entered in several thousands of individuals information into the system as we gained more and more daily by the minute
- Worked with the support staff and management side by side as our call center administered new pay plans and drafts through verbal agreements and I wrote up the legal documents to make the agreement final
Office Management & Dispatcher
C.C.E., Inc.
08.2016 - 04.2018
- Maintain relationships with contractors through attentive communication and strong customer service skills
- Dispatch five active roll off dumpster trucks running from 7a.m to 5p.m
- All over Kentucky and Indiana making regular stops throughout the day preforming different responsibilities
- Oversee and manage nine in house employees and relaying duties from the business owner to employees throughout the day
- Scheduling weekly duties over multiple job sites with seven ground employees
- Running and maintaining daily business affairs
- QuickBooks payroll
- Filing and organizing office files for tax prep throughout the year
- Invoicing
- Collections
Administrative Assistant
Beard Electric
02.2015 - 08.2016
- Preparing AIA billing to standardized the job related paperwork sent to architects, contractors and others over long term contracted jobs
- Estimating Blueprint Bid Sets
- Maintaining relationships with contractors through attentive communication and strong customer service skills
- Purchaser - Compare prices and purchase all materials for the business
- Keep stock and inventory at a regular rate
- Run and maintain daily business affairs
- Scheduling and organizing staff from multiple ongoing job sites with fifteen ground employees
- Invoicing
- Collections
Technical Solutions Professional
Microsoft
01.2013 - 02.2015
- Provide pre-sales technical support to enable customer comfort
- Own and drive technical portions of pre-sales opportunities from lead generation through to deployment and consumption by driving technical presentations, demonstrations, and other displays of knowledge on the given product
- Act with superior customer focus in mind as an integral member of Microsoft sales teams in generating excitement to fill sales pipeline, accelerate technical sales cycle and secure technical closure
Education
Bachelors - Business Management
Indiana University SE
08-2011
Bachelors - Business Management
University Southern Indiana
08-2010
Skills
- Schedule management
- Service Titan
- Connectwise
- Autotask
- Payment processing
- Technical support
- Data entry
- Office inventory
- Client communication
- Event planning
- Microsoft Excel
- Team collaboration
- Executive support
- Administrative support
- Office management
- Schedule & calendar planning
- Meeting planning
- Phone etiquette
- Social media management
- Bookkeeping
- AR/AP
- Honest and dependable
Timeline
Executive Assistant/Dispatcher
Overflow Services
08.2024 - 03.2025
Client Care Specialist
ActionCOACH Louisville
02.2024 - 08.2024
Administrative Assistant/Marketing
Technology Plus
11.2018 - 09.2023
Administrative Assistant
Credit Clearing House of America (Temp-Job)
04.2018 - 10.2018
Office Management & Dispatcher
C.C.E., Inc.
08.2016 - 04.2018
Administrative Assistant
Beard Electric
02.2015 - 08.2016
Technical Solutions Professional
Microsoft
01.2013 - 02.2015
Bachelors - Business Management
Indiana University SE
Bachelors - Business Management
University Southern Indiana
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