Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
GeneralManager

Gabrielle Sekera

Phoenix,AZ

Summary

Dynamic General Manager with a proven track record at Petco, excelling in operations management and team leadership. Enhanced customer satisfaction through innovative strategies and comprehensive training programs, driving sales growth and employee engagement. Skilled in problem resolution and staff development, fostering a collaborative environment that maximizes efficiency and performance.

Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

16
16
years of professional experience

Work History

General Manager

Petco
07.2021 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Assistant Manager

Petco
05.2022 - 04.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Enhanced team productivity by streamlining operational processes.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Companion Animal Leader

Petco
10.2021 - 05.2022
  • Ensured a safe and comfortable environment for all companion animals by maintaining clean facilities and regularly inspecting equipment.
  • Achieved minimum presentation standards for departments.
  • Maintained compliance with all local regulations pertaining to companion animal welfare by staying current on industry standards and best practices.
  • Streamlined daily operations for increased efficiency through effective scheduling, task delegation, and staff management.
  • Collaborated with veterinarians to create individualized health plans for each companion animal under our care, improving overall wellness outcomes.
  • Enhanced client satisfaction by providing exceptional care and attention to their companion animals.
  • Improved overall customer experience by implementing client satisfaction surveys and utilizing feedback for continuous improvement efforts.
  • Organized adoption events with local shelters and rescue organizations to find forever homes for companion animals in need.
  • Monitored progress of animals in various stages of rehabilitation or recovery, adjusting treatment plans as needed for optimal results.
  • Organized and priced clearance merchandise for department.
  • Established a culture of open communication among staff members that encouraged collaboration in problem-solving processes related to companion animal care challenges.

Dog Walker/sitter

Wag
02.2018 - 03.2020
  • Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
  • Provided dogs with exercise and fresh air to promote dog health.
  • Led dogs away from hazards, obstacles, and other animals to protect safety.
  • Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
  • Secured dog collars and tags before starting walks to guarantee identification in emergencies.
  • Made owners comfortable with care by following instructions and meeting dog needs.
  • Greeted pet owners warmly to build trust and create lasting relationships.
  • Provided dog with water for adequate hydration on longer walks.
  • Improved overall pet happiness by creating a stimulating environment during walks that encouraged exploration and playtime.
  • Enhanced pet well-being through regular exercise, playtime, and companionship during walks.
  • Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.

Home Remodeler

D & R Painting
07.2009 - 08.2018
  • Optimized material usage through careful planning, reducing overall project costs without compromising quality or aesthetics.
  • Continuously expanded knowledge of current and emerging construction techniques, materials, and best practices to maintain a competitive edge in the home remodeling market.
  • Enhanced client satisfaction by efficiently completing home remodeling projects within budget and on time.
  • Ensured safety compliance at worksites, conducting regular inspections and addressing potential hazards promptly.

Education

GED -

Community College of Denver
Denver, CO

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Staff management
  • Training and development
  • Customer relationship management
  • Goal setting
  • Verbal and written communication
  • Staff development

Accomplishments

  • Supervision - Supervised sales team to monitor sales activity and goal achievement.

Timeline

Assistant Manager

Petco
05.2022 - 04.2025

Companion Animal Leader

Petco
10.2021 - 05.2022

General Manager

Petco
07.2021 - Current

Dog Walker/sitter

Wag
02.2018 - 03.2020

Home Remodeler

D & R Painting
07.2009 - 08.2018

GED -

Community College of Denver

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Gabrielle Sekera