Gabrielle Serrano
Louisville,USA
Summary
Detail-oriented and adaptable professional eager to transition into a new industry, offering strong communication skills and a proactive attitude that enhance team collaboration and drive project success. Proven experience in fast-paced environments, demonstrating a remarkable ability to navigate last-minute changes while maintaining composure under pressure. Consistently recognized for delivering high-quality work efficiently, ensuring that both guest and coworker relationships are nurtured through dynamic service. Committed to leveraging these strengths to make a meaningful impact in a new role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatcher
Selimovich Transport Inc.
10.2024 - 05.2025
- Scheduled loads according to priority and available equipment.
- Investigated and resolved customer and vendor issues to retain business.
- Managed daily delivery and work schedules to maximize coverage.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Working with Fuel Taxes for Colorado and Wyoming.
Dispatcher
Atlas Oil Company
03.2024 - 09.2024
- Directing fuel orders to sites
- Entering tickets
- Fuel orders
- Billing of Loading
Front Desk Receptionist
Comfort Dental Braces
04.2024 - 07.2024
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Scheduled and confirmed appointments for clients and staff.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Documented patient records with procedures performed and added notes taken to charts.
Administrative Legal Assistant/Receptionist
Knight Nicastro MacKay
04.2023 - 02.2024
- Admin duties - In/outbound calls, in/outbound mail, ordering supplies for the office.
- E-Filing CO, WY, IL, NE, MN
- Managed/maintained Calendar entries.
- Coyote System
- Documentation System
- Medical records
- Proofreading
- CLE scheduling
- Accounting - submitting payments in the system, making payments.
Business Office Assistant/Receptionist
Elms Haven Center
10.2022 - 04.2023
- Provides assistance with Medicaid Applications.
- Handles and orders medical records.
- Take Housing payments.
- Serves as the front desk receptionist.
- Performs provider calls.
- Utilizes the Point Click Care System and RFMS System.
Legal Secretary/Assistant
Franklin D. Azar
08.2017 - 09.2022
- Provide legal support of up to 5 senior attorneys, on approximately 150+ cases, in pre-litigation and some litigation matters as it relates to cases in personal injury and probate cases.
- Negotiate with health insurance and providers on behalf of the client requesting reductions.
- Draft correspondence to include communication letters to clients, providers, insurance companies, and settlement letters.
- Gather client information and followed up with clients on intake files for missing information.
- Conducts time draft for probate cases, including pulling client notes from Needles system software, and submitting time and fee to Attorney for court appearances.
- Ensure all providers have been updated from the date of the accident to the last day of treatment and ensure the insurance company has been billed for treatments.
- Gather probate letters from the court's respective authority websites.
- Conduct non-legal research for probate cases.
- Client intake responsibilities include gathering information for file analysis and submit to an attorney.
- Calendaring responsibilities include follow-up on client appointments, recorded statements with insurance companies, and depositions.
- Reviewing medical records and billing, contacting insurance adjusters.
- Verify invoices for provider conferences/meetings.
- Experienced Personal Injury law firm in Denver, Colorado
- Company Overview: Experienced Personal Injury law firm in Denver, Colorado
Education
GED -
Everest College
Thornton, COSkills
- Organization and time management
- Decision-making
- Flexible and adaptable
- Team building
- Verbal communication
- Dependable and responsible
- Problem-solving strategies
- Fuel tax compliance
- Appointment scheduling
- Record documentation
- E-filing systems
- Calendar management
- Client communication
Certification
- CNP - Certified Notary Public
Timeline
Dispatcher
Selimovich Transport Inc.
10.2024 - 05.2025
Front Desk Receptionist
Comfort Dental Braces
04.2024 - 07.2024
Dispatcher
Atlas Oil Company
03.2024 - 09.2024
Administrative Legal Assistant/Receptionist
Knight Nicastro MacKay
04.2023 - 02.2024
Business Office Assistant/Receptionist
Elms Haven Center
10.2022 - 04.2023
Legal Secretary/Assistant
Franklin D. Azar
08.2017 - 09.2022
GED -
Everest College