Gabrielle Settlemire
Lubbock,TX
Summary
Manager- Seeking opportunities to improve business expenses, associate productivity, safety, and business morale. Summary of Qualifications Experienced in inventory, cash management, audits, and internal control. Over five years in customer service, three out of five in a leadership or management role. Developed strong work ethic with part and full-time jobs. Ability to quickly learn materials and business models used by companies to be a better steward for the business. Proven talent for interacting professionally and individually with all levels. Ability to isolate problems, reduce expenses, increase productivity and grow sales through organizing and planning for businesses.
Overview
5
5
years of professional experience
Work History
Pediatric Medical Assistant
Athos Colon MD, PA
Lubbock, United States
05.2020 - 08.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Teller Specialist
City Bank
Lubbock, Texas
11.2018 - 12.2019
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Trained and mentored new personnel hired to fulfill various roles.
Grocery Consumables and Compliance Manager
Sam’s Club
Lubbock, Texas
11.2016 - 11.2018
- Collaborated with a 8-person team to grow sales, plan events, and strategize how to capitalize on productivity and profits
- Resolved conflict for upset customers and associates
- Developed management skills in assuming all responsibilities in General Managers’ absence including finances, scheduling, and oversight
- Supervised daily store operations and managed a team of 20 to 65 employees to ensure productivity and profitability
- Coordinated training and teaching for hazardous waste procedures, forklift certifications, and general job duties
- Introduced fellow employees and customers on new technology Sam’s Club is piloting
- Advised and critiqued associates to make them better stewards to the business
- Designed better working habits- cleaning schedules and daily disciplines- to better suit the company and use of time
- Implemented and maintained Compliance with federal and state requirements (OSHA, HIPPA, FDA, USDA, Hazardous Waste Programs)
- Ensured associates work safe and follow company direction.
- Managed company participation in food safety audits, and reviews by third parties, customers and regulatory agencies.
Education
Bachelor of Arts - Interdisciplinary Studies
Texas Tech University
Lubbock, TX12.2023
Skills
- Employee Coaching and Motivation
- Strategic Planning
- Issue and Conflict Resolution
- Scheduling and Coordinating
- Problem Anticipation and Resolution
Timeline
Pediatric Medical Assistant
Athos Colon MD, PA
05.2020 - 08.2022
Teller Specialist
City Bank
11.2018 - 12.2019
Grocery Consumables and Compliance Manager
Sam’s Club
11.2016 - 11.2018
Bachelor of Arts - Interdisciplinary Studies
Texas Tech University