GABRIELLE SHAW
Fayetteville,NC
Summary
Highly ambitious United States Air force veteran with expertise in Knowledge Operations Management and Information Security with customer-focused background.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Fayetteville Public Works Commission
02.2022 - Current
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Establishing payment arrangements.
- Issuing reconnects relative to special payment circumstances.
- Issuing service orders for utility services.
Patient Service Representative
Aspen Dental
08.2021 - 02.2022
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Completed patient referrals to other medical specialists.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
Customer Service/Back up Back Office Lead
Best Buy
07.2017 - 02.2021
- Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
- Answered customer telephone calls promptly and in appropriate manner.
- Accepted and processed returns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Reconciled cash drawers before store is open, accounting for errors and resolving discrepancies
Sales Associate
RadioShack
11.2009 - 05.2017
- Greeted customers and ascertained customers' needs
- Helped customers with questions, problems and complaints in person and via telephone
- Helping customers with various cell phone related questions
- Assisting in picking out phone and activating it through carriers website
- Helping customers find any and all products that RadioShack have to offer
- Stocked shelves and supplies and organized displays
- Organized racks and shelves to maintain visual appeal of the store
- Trained and served as peer coach for new sales associates
- Counted cash drawers and made bank deposits
Knowledge Operation Managment
United States Air Force Reserves
08.2007 - 08.2015
- Documented and processed classified materials.
- Responsible for preparation, maintenance, and disposition of required administrative reports including Officer Performance Reports, Enlisted Performance Reports and other correspondence.
- Interprets regulations and directives, plans and coordinates training plans for unit personnel.
- Complete travel arrangements for personnel.
- Upheld confidentiality of all information.
- Wrote documents outlining file management protocols.
- Examined, categorized and sorted incoming documents.
- Monitors participation of assigned reservists, records absences, processes reschedules and equivalent training.
- Assists unit commander in accomplishing all necessary internal operations to include administrative training, safety, security, development of unit operating instructions and regulations.
Education
High School Diploma - undefined
E.E. Smith Senior High School
Fayetteville, N.C.2005
Skills
- Strong verbal communication
- High energy
- Customer service focus
- Motivated team player
- Quick learner
- Proficient in MS Office
- Cash handling expertise
- Telephone etiquette
- Conflict resolution
- Spreadsheet management
- Information security
- Freedom of Information Act
- Privacy Act
- Records Management Systems
- File Maintenance
Timeline
Customer Service Representative
Fayetteville Public Works Commission
02.2022 - Current
Patient Service Representative
Aspen Dental
08.2021 - 02.2022
Customer Service/Back up Back Office Lead
Best Buy
07.2017 - 02.2021
Sales Associate
RadioShack
11.2009 - 05.2017
Knowledge Operation Managment
United States Air Force Reserves
08.2007 - 08.2015
High School Diploma - undefined
E.E. Smith Senior High School
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