Gabrielle Sheffield Johnson
Oakland,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Daycare Manager
Lil Learners Daycare Llc
08.2023 - Current
- Protected children and staff by maintaining strict standards of cleaning, sanitation and hygiene.
- Verified proper sign-in and sign-out procedures according to optimal security protections for children.
- Built culture-friendly program to help children and parents of diverse backgrounds feel welcome.
- Oversaw morning welcome and afternoon departure to maintain visibility and connections with parents.
- Managed paperwork for childcare operations, employee management and state requirements.
- Organized classroom resources and lesson supplies for teachers.
- Implemented balanced schedules of age-appropriate learning, rest and play.
- Coordinated learning-focused program to help children build foundational knowledge.
- Stayed current on guidelines to maintain compliant program operations.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Maintained accurate accounting of tuition and operating reports.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Registered Dental Assistant
Alameda Health System
06.2018 - 08.2023
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Used Epic to document and maintain patient information and health background.
Call Center Customer Service Representative
Harborside Healthcare
08.2015 - 10.2018
- Cross-trained and backed up other customer service managers.
- Detailed payment options and explained price, receipt and billing details to customers.
- Developed and updated databases to handle customer data.
- Implemented and developed customer service training processes.
- Consultations with patients about the products we sold
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
Education
AA - African American Studies
Merritt College
Oakland, CA05.2023
Certificate Of Dental Assistant - Dental Assisting
Carrington College California - Sacramento
San Leandro, CA06.2011
Diploma -
Lakewood High School F
St. Petersburg, FL05.2005
Skills
- Sterilization Techniques
- Implant Restoration
- Restorative Materials
- Dental Office Administration
- Understanding patient care
- Assisting with patients from all walks of life
- Understanding law of ethics
- Working sufficiently under pressure
- Working 1 on 1 with homeless community
- Medical Records Management
- Infection Control Proficiency
- Patient Relations
- Electronic Charting
Timeline
Daycare Manager
Lil Learners Daycare Llc
08.2023 - Current
Registered Dental Assistant
Alameda Health System
06.2018 - 08.2023
Call Center Customer Service Representative
Harborside Healthcare
08.2015 - 10.2018
AA - African American Studies
Merritt College
Certificate Of Dental Assistant - Dental Assisting
Carrington College California - Sacramento
Diploma -
Lakewood High School F
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