Summary
Overview
Work History
Education
Skills
Outside of work
Timeline
Generic

Gabrielle Shim

Bothell

Summary

Member Consultant III with strength in communication, financial information and customer service. Excellent interpersonal and time management skills.

Process daily work with accuracy and correctness.

Hardworking and passionate job seeker with strong organizational skills eager to secure a new position. Ready to help team achieve company goals. Experienced Member Consultant III with almost 8 years of experience in the credit union. Excellent reputation for resolving problems and improving customer satisfaction.

Effectively promotes products and increases revenue by connecting with members and recommending loan products. Regularly reviews daily work for quality and accuracy. Organized, adaptable and knowledgeable about products being recommended. To help members loyalty by providing friendly and skilled support.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Interim Retail Quality Assurance Specialist

BECU
03.2023 - 07.2023
  • Recorded findings of inspection process, and collaborating with quality team.
  • Collected and analyzed data to measure effectiveness of quality control processes.
  • Recorded and organized test data for report generation and analysis.
  • Reviewed and validated quality requirements for employees at branches.
  • Provided feedback to leadership for procedure opportunities.

Assistant Lead Manager

CVS Pharmacy
06.2007 - 05.2016
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Positioned as go-to person for up to six staff members, and training issues promptly.
  • Molded team and embraced change to adapt within dynamic market.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.

Member Consultant III

BECU
06.2016 - Current
  • Built relationships with members and community to promote long term business growth.
  • Met with members to discuss and ascertain needs, tailor solutions for members needs.
  • Liaised between clients and support team to quickly resolve issues.
  • Built and cultivated long-term quality relationships with members by addressing needs and providing superior customer service.
  • Gained member trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.
  • Informed members of promotions to increase sales productivity and volume.

Education

No Degree - Fashion Merchandising

Mercyhurst University
Erie, PA

High School Diploma -

Mcdowell High School
Erie, PA
06.2007

Skills

  • Member Services and Support
  • Member Retention
  • Customer Experience
  • Financial Transactions
  • Financial Software
  • Team Member Development
  • Loan Applications
  • Loan Paperwork
  • Financial Reviews
  • Information Processing
  • Processing daily work with accurancy
  • Providing Quality daily paperwork

Outside of work

I like to search out new food and restaurants, and attend live events.

Love to travel and explore new places.

And spend time with family including my cat, Xiah (pronouced shh-aww).

Timeline

Interim Retail Quality Assurance Specialist

BECU
03.2023 - 07.2023

Member Consultant III

BECU
06.2016 - Current

Assistant Lead Manager

CVS Pharmacy
06.2007 - 05.2016

No Degree - Fashion Merchandising

Mercyhurst University

High School Diploma -

Mcdowell High School

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Gabrielle Shim