Gabrielle Sloan
Seven Lakes,NC
Summary
Reliable professional offering excellent communication skills and good judgment. Enthusiastic and dedicated team player eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of client/personnel services and training. Motivated to learn, grow and excel.
Overview
3
3
years of professional experience
Work History
Facilities Coordinator
Blue Cross AZ
Phoenix, AZ
07.2019 - 04.2021
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Served as point of contact for internal personnel seeking support and information.
- Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
- Worked with contractors and vendors to complete projects within specified timelines.
- Assisted Facilities Manager in project implementation, materials procurement, contract preparation and scheduling.
- Prepared action plans to establish procedures for various emergency situations.
- Managed minor appliance issues and scheduled repairs.
- Oversaw facility space leasing and kept peace among units.
- Held classes to teach staff facility procedures.
- Reviewed and oversaw construction and renovation projects.
- Maintained facility grounds, equipment and safety compliance.
- Prepared audits and schedules with accuracy.
- Ordered, maintained and distributed supplies and inventory.
- Provided support and services related to mail and deliveries.
Receptionist
Blue Cross AZ
Phoenix, AZ
02.2019 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered and quickly redirected large volume of calls on central system.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Maintained building security by monitoring logbook and issuing visitor badges.
Member Service Representative
Blue Cross AZ
Phoenix, AZ
09.2018 - 02.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Reduced average call time with optimal call control and proper use of internal knowledge bases.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction .
- Exhibited high energy and professionalism when dealing with clients and staff.
- Effective liaison between customers and internal departments.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma -
Brandon High School
Brandon, MS05.2014
High School Diploma -
Brandon High School
Brandon, MS05.2014
Skills
- Departmental Support
- Maintaining Facilities
- Company Organization
- Disaster Response
Timeline
Facilities Coordinator
Blue Cross AZ
07.2019 - 04.2021
Receptionist
Blue Cross AZ
02.2019 - 07.2019
Member Service Representative
Blue Cross AZ
09.2018 - 02.2019
High School Diploma -
Brandon High School
High School Diploma -
Brandon High School
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