Gabrielle Smales
Cardington,OH
Summary
Accomplished Assistant Manager at Duchess and Front End Supervisor at Menards, therefore excel in customer service and workflow management. Demonstrated success in enhancing customer satisfaction, fostering team cooperation, and streamlining operations. Skilled in problem-solving and cash register operation, significantly improve service quality and operational efficiency. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Front End Supervisor
Menards
03.2021 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
- Fostered culture of teamwork and cooperation among staff, leading to more effective problem resolution.
- Led by example in customer interactions, setting high standard for service that team members followed.
- Fostered strong communication between front-end team and other departments, improving overall store operations.
- Addressed and resolved customer complaints, restoring customer confidence and loyalty.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Researched issues to obtain appropriate answers to customer inquiries.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Monitored cash drawers in 14 checkout stations to verify adequate cash supply.
Assistant Manager
Duchess
01.2018 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Fostered culture of cooperation among team members, enhancing teamwork for multiple projects and tasks.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
Bachelor of Science - Accounting And Business Management
DeVry University
Downers Grove, IL09.2026
High School Diploma -
Miami Trace High School
Washington Court House, OH05.2007
Skills
- Customer Service
- Problem-solving skills
- Cash Register Operation
- Workflow Management
- Complaint resolution
- Administrative Skills
- File Management
- Word Processing
- Administrative Support
- Handling Complaints
- Departmental Procedures
- Loss Prevention
- Team Supervision
- Decision-Making
Timeline
Front End Supervisor
Menards
03.2021 - Current
Assistant Manager
Duchess
01.2018 - 03.2021
Bachelor of Science - Accounting And Business Management
DeVry University
High School Diploma -
Miami Trace High School
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