Gabrielle Smith
customer service
Jackson,MS
Summary
Versatile and dedicated professional with a proven track record in customer service and caregiving, honed over 7 years at companies like Orlando Capitol Consulting Inc. Excelled in roles requiring exceptional organizational and interpersonal skills, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in data entry and crisis management, I bring a blend of hard and soft skills to exceed employer expectations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Stay Home Mom
caring hands and hearts
03.2020 - Current
- Cooking cleaning feeding bathing Helping with homework etc and the number one thing lots and lots of TLC
Customer Service Representative
Orlando Capitol Consulting Inc
Orlando, FL
03.2019 - 06.2023
- Take customer calls and provide accurate satisfactory answers to their queries and concerns handles in bound and out bound calls for a organization attend to customers injuries , resolve customer complaints doing cold calling and i got promoted to HR handing payroll and time sheets
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Performed budget analysis to control expenditures and predict future budget needs.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
Caregiver for Elderly
Self-Help for the Elderly
08.2016 - 07.2020
- My responsibilities were cooking, cleaning, help getting dressed, ironing, helping with shower and getting ready for bed
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Provided safe mobility support to help patients move around personal and public spaces.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Receptionist/Administrative Assistant
American Red Cross
03.2011 - 08.2013
- Receiving and greeting Any Visitors, patients or Clients also answer and transferring calls.I setup appointments filling records bookkeeping and other office tasks.
Cashier
Wendy's Old Fashion Hamburger
10.2011 - 09.2012
- Took order assisted with product drops, prepared hand tossed salads, handed orders out, and cleaned cookware and utensils after each shift performed cash, debit/credit, and gift card transactions.
Assistant Inventory Clerk
Wal-Mart Supercenter
01.2009 - 02.2012
- Assisted with shipping/receiving as well as, completing inventory forms and spread sheets.
- Completed physical inventory counts each month.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maintained inventory count, tracked usage, and documented variances.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
Cashier
Wendy's Old Fashion Hamburger
08.2007 - 09.2009
- Took order assisted with product drops, prepared hand tossed salads, handed orders out, and cleaned cookware and utensils after each shift performed cash, debit/credit, and gift card transactions
Education
BBA - Health And Human Services
Ultimate Medical Academy
Clearwater, FL11.2028
High School Diploma -
Bailey Magnet School
Jackson, MS05-2008
Associate's degree - Criminal Justice
AIU Online
Skills
- Customer Service Skills (7 years)
- Care Giver (7 years)
- Data Entry
- Paperwork Processing
- Information Security
- Data Collection
- Consultative Sales
- Product Knowledge
- Appointment Scheduling
- Spreadsheets
- Lead Generation
- Staff education and training
- Complaint Handling
- Key holder experience
- Service Upselling
- Quality Assurance Controls
- Product and service solutions
- Store maintenance
- Call center experience
- System implementation
- Home Care
- Personal Care
- Cooking
- Food Preparation
- Laundry
- Meal Preparation
- Medication Administration
- Nursing
- Senior Care
- Vital Signs
- Alzheimer's Care
- Personal Assistant Experience
- Developmental Disabilities Experience
- EMR Systems
- Hospital Experience
- Dementia Care
- Cleaning Experience
- Hospice Care
- Patient Care
- Memory Care
- Office Management
- Case Management
- Caregiving
- Microsoft Word
- Customer service
- Social Work
- Computer Skills
- Crisis Intervention
- English
- Medical Office Experience
- Medical Billing
- Teaching
- Group Therapy
- Medical Scheduling
- Epic
- Sales
- Mental Health Counseling
- Addiction Counseling
- Medical Coding
- Crisis Management
- Supervising Experience
- Child & Family Counseling
- Laboratory Experience
- Intake Experience
- Behavioral Health
- Program Development
- Behavioral Therapy
- Mac OS (5 years)
- Mac OS (4 years)
- Motivational Interviewing
- Cognitive Behavioral Therapy
- Management
- Conflict Management
- Autism Experience
- Special Education
- Filing
- Cash handling
- Typing
- Windows
- CRM software
- Schedule Appointments (2 years)
- Scheduler (2 years)
- Decision-Making
- Leadership
- Maintenance & Repair
- PPE use
- PPE Compliance
- Public Speaking
- Clerical Support
- [Type] Software Proficiency
- Dependable and Responsible
- Analytical Thinking
- Team Management
- Active Listening
- Collaboration
- Flexible and Adaptable
- Multitasking
- Research
- Training & Development
- Recordkeeping
- Networking
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Compiled inventory lists and worked with vendors for product pricing and special orders.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Leadership Excellence Award: Recognized for outstanding leadership in the Science Club, 2023
- Community Service Award: For exceptional volunteer work in 2022
Certification
- Driver's license
- First Aid Certification
- CPR Certification,
- Certified Information Systems Security Professional (CISSP), Issued by: (ISC)², Date Issued: September 2021, Expiration Date: September 2024
- Project Management Professional (PMP), Issued by: Project Management Institute (PMI), Date Issued: March 2022, Expiration Date: March 2025
Additional Information
Proficient with Microsoft excel, word, spreadsheets, and outlook. Four years of experience in food service, cashiering and customer service.
Volunteer
- Habitat for Humanity: Volunteer Coordinator, 2021-2024
- Local Animal Shelter: Volunteer, 2020-2024
Affiliations
- Science Club: President, 2022-2024, Debate Team: Member, 2021-2024
- Soccer Team: Captain, 2021-2024, Basketball Team: Forward, 2020-2024
Timeline
Stay Home Mom
caring hands and hearts
03.2020 - Current
Customer Service Representative
Orlando Capitol Consulting Inc
03.2019 - 06.2023
Caregiver for Elderly
Self-Help for the Elderly
08.2016 - 07.2020
Cashier
Wendy's Old Fashion Hamburger
10.2011 - 09.2012
Receptionist/Administrative Assistant
American Red Cross
03.2011 - 08.2013
Assistant Inventory Clerk
Wal-Mart Supercenter
01.2009 - 02.2012
Cashier
Wendy's Old Fashion Hamburger
08.2007 - 09.2009
BBA - Health And Human Services
Ultimate Medical Academy
High School Diploma -
Bailey Magnet School
Associate's degree - Criminal Justice
AIU Online
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