Gabrielle Smith
Fort Worth
Summary
Experienced and friendly medical receptionist with a strong focus on patient relations. Works efficiently and effectively with individuals from diverse backgrounds in fast-paced clinical environments. Well-versed in schedule management, record keeping, and front desk operations. Demonstrates a successful track record spanning over 5 years. Known for exceptional reception and clerical skills, capable of handling high-volume office tasks seamlessly. Meticulous in completing assignments and always ready to assist team members in ensuring smooth office operations amidst a continuous flow of patients.
Overview
2026
2026
years of professional experience
Work History
Medical Receptionist
Grace Obstetrics & Gynecology
02.2025 - Current
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Processed patient registrations and insurance verifications with accuracy and attention to detail.
- Maintained electronic health records using EHR software, ensuring data integrity and confidentiality.
- Processed billing claims using advanced coding software, ensuring timely reimbursements.
- Reviewed and coded medical records for accuracy and compliance with insurance regulations.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
Medical Receptionist
Jackson Hospital and Clinics Inc.
06.2022 - 01.2025
- MAIN RESPONSIBILITIES & DUTIES: 1) Manages large volumes of inbound and outbound calls in a timely manner: always identifying self and clinic
- 2) Provides assistance to patient and other contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party 3) Completes initial registration information of new patients following established policies and procedures 4) Updates any changes of patient's information in computer database and scans updated paperwork into Electronic Health Record (EHR) under correct tabs; including documenting phone notes when appropriate
- 5) Follow communication "scripts" when handling different topics
- 6) Identify patients' and other customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- 7) Navigate through patients' chart in the EHR to locate appropriate information 8) Maintains daily EHR worklist 9) Informs patients of share of cost and co-pays for all types of payers
- 10) Verifies coverage under insurance, Medicare/Medi-Cal, Managed Care and other federal/state programs 11) Verifies pharmacy information and other clinical information related to a patient's visit
- 12) Processes patient payments over the phone
- 13) Documents notes in computer regarding collections, payment arrangements, failed appointment notice, or additional conversations
- 14) Monitors automatic call reminder system; making sure that cancellations are identified and reconciled with the schedule
- 15) Manually reminds patients of appointments when the automatic call reminder system is unable to do so
- 16) Other duties as assigned by supervisor
Internet Sales Representative
Dealer's Greatest Assets
12 2020 - 05 2022
- Sales Call Center Representative - Job Description A Sales BDC Representative is responsible for bringing a steady flow of business to the sales team as a result of exceptional data mining and persistent outbound efforts utilizing both phone calls and emails
- Ideal candidates will possess a proven track record of achieving goals, superior customer service skills, high energy personality, professional appearance and superior work ethic.
Outbound Customer Service Representative
Quantuum
10 2018 - 12 2020
- Answered, screened and processed over 200 calls daily using a call management system and web-based communications
- Improved call management database efficiency by changing and updating contact information
- Performed quality assurance and reported incidents/errors to Supervisor
- Trained new employees to incorporate an efficient screening process
Housekeeper
Homewood Suites Hilton
02.2016 - 08.2018
- Created checklist for daily stocking of housekeeping carts that improved inventory management and prevented unnecessary trips to stockroom during cleaning rounds
- Met quality and efficiency goals at both hotels
- Led training that helped boost housekeeping's customer satisfaction rating to the highest out of all departments (96% positive score).
Education
Diploma -
Hillside High School
Skills
- Upselling
- Retail Sales
- Cash Handling
- Merchandising
- Pricing
- POS
- Inventory Control
- CRM Software
- Sales Management
- Medical Receptionist
- Medical Scheduling
- Insurance Verification
- HIPAA
- Medical Billing
- Yardi
- Microsoft Office
- Customer service
- Typing
- Communication skills
- Sales
- Negotiation
- Front desk
- Retail sales
- Accounting
- Cash handling
- Medical terminology
- Cold calling
- Property leasing
- Organizational skills
- Time management
- Appointment Scheduling
- Medical Terminology
- Telephone Etiquette
- Front Desk Operations
- Patient Scheduling
- Office Administration
Timeline
Medical Receptionist
Grace Obstetrics & Gynecology
02.2025 - Current
Medical Receptionist
Jackson Hospital and Clinics Inc.
06.2022 - 01.2025
Housekeeper
Homewood Suites Hilton
02.2016 - 08.2018
Internet Sales Representative
Dealer's Greatest Assets
12 2020 - 05 2022
Outbound Customer Service Representative
Quantuum
10 2018 - 12 2020
Diploma -
Hillside High School
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