Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Gabrielle Smith

Simpsonville,SC

Summary

Dynamic sales and customer support manager with a track record of implementing strategies that improve response times and enhance customer satisfaction. Recognized for training staff effectively and ensuring data accuracy in all transactions.

Overview

13
13
years of professional experience

Work History

Banking Specialist

TD Bank
Greenville, South Carolina
08.2023 - Current
  • Process customer transactions efficiently and accurately.
  • Educate customers on banking products and services available.
  • Utilize banking software to maintain accurate records and reports.
  • Maintain updated knowledge of banking regulations and laws related to consumer protection and fraud prevention.
  • Provide customer service and support to clients regarding banking products and services.
  • Conduct account maintenance activities, such as updating personal information and resolving discrepancies.
  • Resolve problems or discrepancies concerning customers' accounts.

Manager, Sales and Customer Support

LifeMD
Greenville, SC
01.2021 - 08.2023
  • Implemented strategies to improve response times in customer inquiries.
  • Facilitated regular meetings to discuss sales targets and support challenges.
  • Reviewed performance metrics to ensure quality service delivery standards were met.
  • Reviewed daily, weekly, monthly reports from sales teams regarding their progress towards meeting established targets.
  • Monitored performance metrics for sales reps including call times, resolution rates and upselling success rate.
  • Provided guidance to junior staff members regarding tasks such as handling difficult customers or resolving issues within the organization's standards.
  • Trained staff on new products, services, and procedures related to customer service operations.

Sales Representative

Charter Spectrum
Greenville, SC
08.2018 - 01.2021
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Adhered to company initiatives and achieved established goals.
  • Demonstrated product features to align with customer needs.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Contacted new and existing customers to outline benefits of products.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Sales Representative

Utility Partners of America
Greenville, SC
06.2016 - 08.2018
  • Presented products and services to prospective and existing customers to meet client needs.
  • Contacted new and existing customers to outline benefits of products.
  • Created successful strategies to develop and expand customer sales.

Employee Relations Specialist

Sykes Enterprises, Incorporated
Greenwood, SC
01.2013 - 05.2016
  • Developed employee engagement initiatives to enhance workplace culture and morale.

  • Collaborated with HR teams to implement performance improvement plans for underperforming employees.
  • Provided support during disciplinary actions, ensuring fair treatment of all employees involved.
  • Conducted telephone and onsite exit interviews for all employees.
  • Facilitated training sessions on topics such as performance management, harassment prevention, diversity.
  • Analyzed employee feedback surveys to identify areas of improvement or potential risks within the organization.
  • Worked closely with HR teams on initiatives aimed at improving morale amongst employees.
  • Assisted in the recruitment process by conducting interviews and reference checks.

Education

High School Diploma -

Greenwood High School
Greenwood, SC
05.2008

Some College (No Degree) - Phlebotomy

Piedmont Technical College
Greenwood, SC

Skills

  • Skill Development
  • Inside Sales
  • Product Knowledge
  • Production Goal Setting
  • Issue Resolution
  • Data Entry
  • Inbound and Outbound Calls
  • Sales Closing
  • Spreadsheets
  • Computer Proficiency
  • Conflict Resolution
  • Service Upselling
  • Creative Problem Solving
  • Microsoft Excel
  • Active Listening
  • Professional Telephone Demeanor
  • Exceeds Sales Goals
  • Banking software
  • Account maintenance
  • Customer relationship management
  • Employee engagement
  • Team leadership
  • Multitasking Abilities
  • Teamwork and collaboration
  • Organizational skills
  • Team management
  • Flexible and adaptable

Education and Training

other,other

Timeline

Banking Specialist

TD Bank
08.2023 - Current

Manager, Sales and Customer Support

LifeMD
01.2021 - 08.2023

Sales Representative

Charter Spectrum
08.2018 - 01.2021

Sales Representative

Utility Partners of America
06.2016 - 08.2018

Employee Relations Specialist

Sykes Enterprises, Incorporated
01.2013 - 05.2016

High School Diploma -

Greenwood High School

Some College (No Degree) - Phlebotomy

Piedmont Technical College

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