Gabrielle S. Nyingcho
Glen Burnie,MD
Summary
Detail-oriented hospitality and event management professional with exceptional communication and project management skills. Proven ability to handle multiple events/projects efficiently. Proactive in identifying and addressing roadblocks, with a focus on collaboration to support team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Contractor, Senior Global Events Manager
American Chemical Society
05.2022 - Current
- Project Leadership: Led a cross-functional team as the Project Manager for the first joint annual conference of the Sales, Marketing, and Editorial teams, overseeing all aspects of planning and execution.
- Comprehensive Event Logistics: Manage logistics for over 60 international and domestic exhibits, conferences, meetings, and receptions. Responsibilities included coordinating food & beverage services, housing arrangements, equipment and furniture procurement, and liaising with show management services.
- Contract Oversight: Review housing and food & beverage contracts to ensure accuracy of negotiated rates before submitting them for contract administration, ensuring compliance and cost-effectiveness.
- Stakeholder Collaboration: Work closely with internal stakeholders and marketing managers to streamline logistics for exhibits, meetings, and special events, ensuring all requirements were met.
- Budget Management: Monitor and manage project budgets, ensuring adherence to financial and operational requirements. Successfully maintained budgetary discipline while meeting project goals.
- Team Development: Train and develop new team members, facilitating a smooth transition of duties and ensuring continuity of project management practices.
Senior Global Events Manager (Contractor)
American Chemical Society
05.2023 - 06.2025
- Led a cross-functional team as the Project Manager for the first joint annual conference of the Sales, Marketing, and Editorial teams, overseeing all aspects of planning and execution.
- Managed administrative logistics of o global marketing events.
- Created detailed timelines and budgets for events to meet all deadlines.
- Reviewed housing and food & beverage contracts to ensure accuracy of negotiated rates before submitting them to contract administration, ensuring compliance and cost-effectiveness.
- Evaluated existing team processes to identify opportunities for improvement.
- Developed and distributed event surveys to gather feedback and assess event success.
- Oversaw event registration process by collecting and tracking attendee information.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, resourcing, and proposal development for various events.
Global Marketing Events Manager
American Chemical Society
07.2015 - 07.2019
- Coordinated Logistics for 70+ Exhibits and Events: Managed international and domestic exhibits, conferences, meetings, and receptions, overseeing all logistical aspects including food & beverage orders, housing arrangements, equipment and furniture procurement, and submissions to show management services.
- Scrutinized housing and food & beverage contracts to ensure negotiated rates were accurately reflected before forwarding to contract administration for processing.
- Effectively managed an annual event budget of $450K, achieving a 10% cost savings through strategic vendor negotiations and resource optimization.
- Meticulously handled over 250 sponsorships annually, ensuring timely delivery of all related sponsorship deliverables
- Organized and executed major events including the Global Sales Meeting, Senior Management Retreat, and product launch events, alongside other special events throughout the year.
- Collaborated with Sales, Marketing, and Product Management teams to develop and maintain the annual exhibit schedule, ensuring alignment with strategic goals.
- Compiled and managed yearly conference requests, coordinating deadlines and finalizing the conference list with senior staff.
- Served as the primary point of contact for inventory, shipping, and promotional products vendors, ensuring seamless communication and execution.
- Implemented an inventory tracking system for marketing collateral in the department warehouse and performed audits saving thousands of dollars from redundancies
- Coordinated with the marketing team to ensure effective promotion of products at domestic and international exhibits.
- Provided on-site support for exhibit activities by attending select conventions, trade meetings, and events, ensuring successful execution and engagement.
Banquet Manager/Food & Beverage Operations Manager
Marriott International, Inc.
10.2012 - 07.2015
- Oversaw daily operations for the restaurant and in-room dining services, effectively managing and supervising staff to ensure high standards of service and operational efficiency.
- Coordinated employee schedules, payroll and new hire training.
- Analyzed departmental financials to ensure adherence to the annual budget and monthly forecasts, successfully aligning operations with financial goals and optimizing departmental performance.
- Addressed and resolved customer service issues reported through GuestVoice, ensuring prompt and effective solutions to maintain high levels of guest satisfaction.
- Demonstrated versatility by performing duties across various employee roles during absences, ensuring continuity of service and operational efficiency.
- Managed financial responsibilities including purchasing and invoice payments. Administered the department's purchasing card and checkbook, ensuring accurate coding and financial tracking.
- Evaluated information and analyzed results to determine the most effective solutions for operational and customer service issues, driving improvements and resolving challenges efficiently.
- Assisted servers and hosts during peak meal times and high-demand periods, providing hands-on support to enhance service delivery and manage guest flow.
- Ensured compliance with all food & beverage policies, standards, and procedures through comprehensive training, active supervision, consistent follow-up, and hands-on management.
- Maintained high standards of service and sanitation across the restaurant, bar/lounge, and room service areas.
- Managed payroll operations efficiently, submitting weekly payrolls through Atlas.
- Leveraged interpersonal and communication skills to lead, influence, and motivate team members, fostering a collaborative work environment.
- Drove a significant increase in associate engagement, raising the Leadership Excellence score from 60% in 2013 to 91% in 2014.
- Developed and trained all banquet associates, including lead associates and captains, ensuring consistent performance and service quality.
- Controlled banquet beverage inventory costs, adhering to period budgets and maximizing profitability.
- Scheduled banquet staff strategically based on business demands, revenue projections, labor forecasts, and staffing standards.
- Supervised a diverse team including Banquet Servers, Event Services, Event Concierge/RedCoat, and banquet housekeeping associates.
- Oversaw more than 50,000 sq. ft. of banquet and meeting space, managing events with precision and attention to detail.
- Contributed to department goals, focusing on yearly and weekly Wildly Important Goals (WIG) commitments.
- Provided constructive feedback to associates by noting service conduct, driving continuous improvement in guest service.
- Engaged with guests directly to ensure the events team consistently met and exceeded guest expectations.
Education
Workflow Specialist Certificate -
Asana Academy
03.2025
Bachelor of Science - Hospitality Management
Florida State University, Dedman School of Hospitality
Tallahassee, FL04.2012
Skills
- Verbal and written communication
- Vendor negotiation
- Project management
- Contract negotiation
- Stakeholder engagement
- Problem-solving
- Adaptability and flexibility
- Multitasking and organization
- Decision-making
- Team collaboration
- Vendor sourcing
- Planning and organization
Certification
- Certified Event Designer, IWED
- Certified Wedding Planner, The Bridal Society
Awards Recognition
Supervisor of the Quarter, Bethesda North Marriott Hotel & Conference Center, North Bethesda, MD
Timeline
Senior Global Events Manager (Contractor)
American Chemical Society
05.2023 - 06.2025
Contractor, Senior Global Events Manager
American Chemical Society
05.2022 - Current
Global Marketing Events Manager
American Chemical Society
07.2015 - 07.2019
Banquet Manager/Food & Beverage Operations Manager
Marriott International, Inc.
10.2012 - 07.2015
Bachelor of Science - Hospitality Management
Florida State University, Dedman School of Hospitality
Workflow Specialist Certificate -
Asana Academy
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