Gabrielle Sorenson
Palm Coast,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Manager of Operations
1Up Logistics
Daytona Beach, FL
12.2019 - Current
- Developed and maintained relationships with external vendors and suppliers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Supervised 50 employees on one shift, overseeing efficiency of safety and quality.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Trained and guided team members to maintain high productivity and performance metrics
- Reduced operational risks while organizing data to forecast performance trends
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
Owner/Operator
Myself
02.2013 - 04.2019
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Optimized team hiring, training and performance.
- Input income and expense details into database to track business finances and address variances.
- Created and monitored promotional approaches to increase sales and profit levels.
Education
Associate of Arts -
Daytona State College
Daytona Beach, FL05.2019
Skills
- Departmental Operations
- Training Programs
- Overseeing Logistics
- Quality Standards
- Overseeing Employees
- Business Operations
- Safety Regulations
- Operational Standards
- Performance Metric
- Tracking Metrics
- Customer Care
- Operational Efficiency
- Quality Assurance
- Customer Satisfaction
- Safety Awareness
Timeline
Manager of Operations
1Up Logistics
12.2019 - Current
Owner/Operator
Myself
02.2013 - 04.2019
Associate of Arts -
Daytona State College
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