Gabrielle Sorenson
Palm Coast,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Manager of Operations
1Up Logistics
2400 Mason Ave Daytona Beach Fl 3214
12.2019 - Current
- Developed and maintained relationships with external vendors and suppliers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Supervised 50 employees on one shift, overseeing efficiency of safety and quality.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Trained and guided team members to maintain high productivity and performance metrics
- Reduced operational risks while organizing data to forecast performance trends
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
Owner/Operator
Myself
Daytona Beach, FL
02.2013 - 04.2019
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Optimized team hiring, training and performance.
- Input income and expense details into database to track business finances and address variances.
- Created and monitored promotional approaches to increase sales and profit levels.
Education
Associate of Arts -
Daytona State College
Daytona Beach, FL05.2019
Skills
- Departmental Operations
- Training Programs
- Overseeing Logistics
- Quality Standards
- Overseeing Employees
- Business Operations
- Safety Regulations
- Operational Standards
- Performance Metric
- Tracking Metrics
- Customer Care
- Operational Efficiency
- Quality Assurance
- Customer Satisfaction
- Safety Awareness
Timeline
Manager of Operations
1Up Logistics
12.2019 - Current
Owner/Operator
Myself
02.2013 - 04.2019
Associate of Arts -
Daytona State College