Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gabrielle Sterris

Tehachapi,California

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Tenacious Referral Specialist with 16 years connecting clients with medical providers and other sources. Successful working with insurance companies and other medical professionals to obtain prior authorization and set up essential client appointments. Applies proactive approach to problem-solving and resourceful use of industry network.

Overview

20
20
years of professional experience

Work History

Care Coordinator-Off Platform

Kooth Digital Health
12.2023 - Current
  • Empathetic and encouraging advocate for service users of Soluna-the State of California's free digital platform service created by Kooth for supporting mental health matters for people ages 13-25 years old.
  • Elevating the customer service experience by going above and beyond in providing service users and inquirers with the help they need.
  • Coordinates a seamless transition of care experience by scheduling coaching sessions,referring to other service agencies and online resources, including responding to inquires about the Soluna/kooth platform,support account creation, schedule coaching sessions with practitioners.
  • Currently partnering with the Customer Success team of Pennsylvania for a specifically assigned research project.


Medical Assistant

Pathways/College Community Services
05.2021 - 12.2023
  • Received and reviewed inpatient and outpatient reports.
  • Liaised with patients, clinic staff and centralized professional staff for problem resolution and case consultations..
  • Assisted in coordinating and scheduling appointments for follow-up visits.
  • Receive and appropriately triage phone calls or requests from hospital-based physicians.
  • Adheres to all policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Facilities communication and coordination among clients, physicians, staff members, pharmacies, laboratories, hospitals, and primary care physicians concerning client medical or psychiatric symptoms
  • Direct day-to-day administrative and operational functions for 300 clients/patients.
  • Explains procedures to patients to reduce anxieties and increase patient cooperation.

Peer Support Specialist

Pathways/College Community Services
03.2020 - 05.2021
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
  • Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
  • Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
  • Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
  • Increased awareness of and supported participation in self-help and advocacy organizations.
  • Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..

Pharmacy Technician

Sav-On Drugs/Walgreens
05.2004 - 03.2020
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Entered and processed patients' prescriptions into internal system.
  • Counted and labeled prescriptions with correct item and quantity.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Counted, measured, and compounded medications following standard procedures.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Resolved third-party billing, computer system and customer service issues.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.

Education

Major - Biopsychology

University of California, Santa Barbara
Santa Barbara, CA

No Degree - Biology/General Education

Antelope Valley College
Lancaster, CA

Skills

  • EMR Systems
  • Vital Sign Monitoring
  • In-Service Programs
  • Case Coordination
  • Rehabilitation Services
  • Direct Patient Care
  • Charting Expertise
  • Medical Records Management
  • Monitoring Patient Progress
  • Documentation Procedures Expertise
  • Updates maintenance spreadsheets/reports with ongoing basis
  • Proficient knowledge in Microsoft programs

Accomplishments

    Current Pharmacy Technician license: California TCH72048

    Current PTCB Certification: 36101060755071

    Peer Support and Recovery Training certification course from RI International completed 10/2020

    Current BLS life support certified from American Safety and Health Institute

    MA certification from US Career Institute completed 06/29/2022

Timeline

Care Coordinator-Off Platform

Kooth Digital Health
12.2023 - Current

Medical Assistant

Pathways/College Community Services
05.2021 - 12.2023

Peer Support Specialist

Pathways/College Community Services
03.2020 - 05.2021

Pharmacy Technician

Sav-On Drugs/Walgreens
05.2004 - 03.2020

Major - Biopsychology

University of California, Santa Barbara

No Degree - Biology/General Education

Antelope Valley College

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