Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

GABRIELLE STEVENS

Rathdrum,ID

Summary

My passion for healthcare started in High School where I was a teacher's aide for special needs children. Soon after graduation I worked in a group home setting for special needs adults and children for 3 years. I then got a CNA certification and worked in assisted living memory care for about 6 months until I got a job at the local hospital, Kootenai Medical Center (now Kootenai Health), where I worked as a CNA for the Ortho/ Neuro unit for 5 years. I realized that my real passion is Emergency care and transferred to the Emergency Department where I started as a CNA for just over 2 years and then became a CHUC in the ED and had the chance to work with some amazing doctors. In 2022 I transferred to Kootenai Clinic Neurosurgery and Spine as an OSC/ referrals coordinator and now work as an OSC at the front desk.

Emergency care is my true passion and I would love to get back into it with some of those amazing doctor's I worked with before, who are involved in your new Emergency hospital.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Outpatient Service Coordinator for Neurosurgery

Kootenai Medical Center
12.2022 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Collaborated with cross-functional teams to optimize service operations and improve client experiences.
  • Scheduled appointments for new and existing patients.
  • Answered phones in a timely manner and helped patients and other providers with requests
  • Received and sent faxes to coordinate care for patients.
  • Kept clinic clean and tidy and disinfected common areas and supplies.
  • Kept supplies stocked as needed.
  • Helped maintain clinic emails.
  • Input new patient referrals to make sure the Triage team could evaluate patient for proper scheduling.

Certified Health Unit Coordinator

Kootenai Medical Center
06.2016 - 12.2022
  • Improved patient care by efficiently managing and organizing and updating medical records.
  • Enhanced communication between healthcare providers by serving as a liaison for doctors, nurses, and patients.
  • Streamlined daily unit operations with the effective use of Health Unit Coordinator tools and software programs.
  • Maintained patient confidentiality by adhering to HIPAA guidelines and updating patient information in a secure manner.
  • Supported timely discharge processes for patients by coordinating necessary paperwork and follow-up procedures.
  • Assisted nursing staff with patient care duties, ensuring efficient workflow within the health unit.
  • Increased patient satisfaction through exceptional customer service skills when addressing inquiries or concerns from patients and their families.
  • Collaborated with interdisciplinary teams to develop individualized care plans for patients based on specific needs and diagnoses.
  • Aided in emergency response situations by providing vital information to healthcare providers regarding patient history or current condition.
  • Coordinated transportation services for patients requiring off-site testing or specialist consultations, ensuring all necessary documentation was provided beforehand.
  • Promoted a positive work environment through effective teamwork and collaboration among colleagues within the health unit setting.
  • Aided in the training and onboarding of new Health Unit Coordinator staff members by sharing knowledge, providing support, and modeling best practices.
  • Monitored clinical workflow to identify areas for improvement and implement strategies to optimize efficiency within the health unit.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Connected Emergency providers with Specialist for consultations and care recommendations.
  • Requested and received outside patient records for continued care.
  • Set up emergency transportation for EMS and Life Flight.
  • Answered phones in a timely manner.
  • Called code and trauma teams as needed and charted on codes and traumas.
  • Called Coroner as needed.

ED CNA

Kootenai Medical Center
04.2014 - 06.2016
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.

CNA

Kootenai Medical Center
05.2009 - 04.2014
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

Education

No Degree - Pre-Nursing Education

North Idaho College
Coeur D'alene, ID

Skills

  • Patient care skills
  • Ability to take vitals and perform EKG
  • Can perform CPR
  • Community Liaison
  • Needs Assessment
  • Notetaking and Documentation
  • Resource Utilization
  • Telephone Communication
  • Client Advocacy/ conflict resolution
  • Active Listening
  • Adaptability and Flexibility
  • Multitasking Abilities
  • Task Prioritization
  • Excellent Communication
  • Problem Solving
  • Client Relationship Management
  • Customer Service
  • Time Management
  • Empathy and Compassion
  • Interpersonal Skills
  • Organizational Skills
  • Critical Thinking

Certification

  • Certified Health Unit Coordinator (current)

Timeline

Outpatient Service Coordinator for Neurosurgery

Kootenai Medical Center
12.2022 - Current

Certified Health Unit Coordinator

Kootenai Medical Center
06.2016 - 12.2022

ED CNA

Kootenai Medical Center
04.2014 - 06.2016

CNA

Kootenai Medical Center
05.2009 - 04.2014

No Degree - Pre-Nursing Education

North Idaho College

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GABRIELLE STEVENS