Gabrielle Storey
Plainwell,MI
Summary
Adept in inventory management and renowned for exceptional customer service, my tenure at The Grocery Outlet Store honed my skills in multitasking and maintaining a professional demeanor. Spearheading staff training and inventory accuracy initiatives, I boosted operational efficiency. My friendly yet assertive approach consistently enhances team performance and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Store Manager
The Grocery Outlet Store
Allegan, MI
11.2023 - 01.2025
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained accurate records of employee performance reviews.
- Established customer service standards and monitored staff compliance.
- Delegated work to staff, setting priorities and goals.
- Managed daily banking activities such as deposits and withdrawals.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Clerk
The Grocery Outlet Store
Allegan, MI
04.2023 - 11.2023
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Operated cash registers, handling cash, credit, and debit transactions accurately.
- Assisted in setting up promotional displays and end-caps to highlight featured products.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Maintained work area and kept cash drawer organized.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Welcomed customers, offering assistance to help find store items.
Deburr
B&G Custom Works
Allegan, MI
01.2022 - 08.2022
- Adhered to safety standards to protect people and equipment.
- Operated vibratory tumblers to remove burrs from metal components.
- Performed manual and automated deburring of machined parts using various tools such as hand files, grinders, scrapers and sanding blocks.
- Adjusted machine settings according to job requirements for optimal performance.
- Prepared surfaces for work to be performed by removing surface imperfections.
- Maintained quality control by inspecting products and correcting deficiencies.
Quality Inspector
Stratosphere Quality
Otsego, MI
02.2020 - 01.2022
- Conducted dimensional checks with various measuring instruments including micrometers, calipers and gauges.
- Inspected packaging for completeness, correctness and damage prior to shipping out orders.
- Maintained accurate records of inspection results and corrective actions taken when necessary.
- Performed visual inspections of components for surface defects such as scratches, dents, burrs.
Customer Care Service Representative
PNC Operations Center
Kalamazoo, MI
11.2019 - 01.2020
- Maintained high satisfaction score by consistently resolving first-call issues.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Checked to ensure that appropriate changes were made to resolve customers' problems.
Plate Line Floater
JBS Plainwell
Plainwell, MI
03.2018 - 10.2019
- Follow safety guidelines when operating cutting equipment and handling sharp objects.
- Cut large pieces of meat into smaller portions for further processing or packaging.
- Maintained a clean and sanitary work environment in compliance with health regulations.
- Clean and trim fat, gristle, or other inedible parts from cuts of beef.
- Aided in multiple sections of the production line when required.
Merchandise Support Supervisor
Shopko Hometown
Allegan, MI
08.2017 - 01.2018
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Key Carrier/Manager
Family Farm and Home
Allegan, MI
12.2015 - 08.2017
- Handled customer inquiries and complaints with professionalism and patience.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained accurate cash drawer by counting cash, checks and credit cards.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Assisted other departments as needed with stocking shelves, cleaning up spills or assisting customers.
- Responded promptly to requests from customers regarding product availability.
- Investigated discrepancies between physical count and computer records.
Salesperson
Family Farm and Home
Allegan, MI
08.2015 - 12.2015
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Cashier
Family Farm and Home
Allegan, MI
05.2014 - 08.2015
- Collected payments and provided accurate change.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Answered phone calls to assist customers with questions and orders.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Offered customers carry-out service at completion of transaction.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
Allegan Public Schools
Allegan05-2015
Skills
- Inventory management
- Customer service management
- Friendly and positive
- Multitasking and organization
- Professional demeanor
- Material handling
- Reliable and punctual
Timeline
Store Manager
The Grocery Outlet Store
11.2023 - 01.2025
Clerk
The Grocery Outlet Store
04.2023 - 11.2023
Deburr
B&G Custom Works
01.2022 - 08.2022
Quality Inspector
Stratosphere Quality
02.2020 - 01.2022
Customer Care Service Representative
PNC Operations Center
11.2019 - 01.2020
Plate Line Floater
JBS Plainwell
03.2018 - 10.2019
Merchandise Support Supervisor
Shopko Hometown
08.2017 - 01.2018
Key Carrier/Manager
Family Farm and Home
12.2015 - 08.2017
Salesperson
Family Farm and Home
08.2015 - 12.2015
Cashier
Family Farm and Home
05.2014 - 08.2015
High School Diploma -
Allegan Public Schools
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