Experienced sales operations professional adept at driving business growth and optimizing efficiency. Committed to driving strategic initiatives that propel sales performance and foster organizational change.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Success Guide
Salesforce
Boston, MA
07.2022 - Current
Proactively engaged with clients to understand their business needs and provide tailored solutions, resulting in a 95% customer satisfaction rate
Collaborated with cross-functional teams to troubleshoot and resolve complex technical challenges, ensuring minimal disruption to customer workflows
Assisted clients in configuring and customizing Salesforce solutions to align with their specific business processes, resulting in streamlined operations and improved data management
Created and maintained detailed documentation of customer interactions, troubleshooting steps, and solutions, facilitating knowledge sharing and enhancing team efficiency
Completed ongoing training to stay current with new Salesforce releases and features, translating knowledge into improved customer support.
Enhanced data integration, resulting in a 25% provider list expansion
Elevated intern leadership, fostering collaboration and team dynamics
Revolutionized Data Storage Practices: Addressed preexisting data storage challenges by successfully implementing the CarePort Health platform, boosting efficiency and accessibility
Proactive Collaboration and Communication: Maintained active engagement with managers and software solutions team, facilitating a smooth data extraction process and platform integration.
Front Desk Assistant
Stonehill College Sports Complex
North Easton, MA
09.2021 - 05.2022
Aided in managing the entry of students into the sports complex, ensuring a smooth and efficient flow of capacity while prioritizing safety and security
Sustained a clean and hygienic environment within the sports complex, meeting the requirements of student-athletes during their practice sessions.