Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabrielle Suffriti

Agawam,MA

Summary

Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Knowledgeable in management and coordination. Effectively offering excellent skills in customer service, telephone etiquette and issue response as well as well knowledge in online databases and online management programs. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

6
6
years of professional experience

Work History

Assistant Property Manager

Springfield CVI
11.2022 - Current
  • Helped manage 4 different properties overseeing 400 units
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Kept accurate records of all resident and tenant correspondence.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Escalated major issues to property manager for immediate remediation.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Processed security deposit refunds.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.

Bartender

Round One Entertainment
09.2022 - 11.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Concessions Worker

Round One Entertainment
06.2022 - 11.2022
  • Worked with team to provide stellar service during busy periods and meet customer demands.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained clean, organized workspace according to operational standards.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Communicated with customers to prepare food items and drinks, complying with requests and preferences.
  • Consistently provided friendly service to promote better customer engagement.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Responded to customer complaints to help resolve issues.
  • Demonstrated knowledge of food safety and sanitation standards for compliance with regulations.
  • Implemented customer service policies to create positive experiences and encourage repeat patronage.
  • Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
  • Followed advanced COVID-19 safety protocols, keeping customers, and colleagues safe despite pandemic conditions.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished serving stations with fresh food and cleaned up spills.

PFS Shopper

Stop And Shop
05.2021 - 11.2021
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Selected best-quality perishable items such as meat and produce.
  • Demonstrated speed and accuracy in order item selection.
  • Scanned each item's barcode before item's removal from shelf.
  • Worked productively with customers to meet order requirements and service expectations.
  • Totaled completed order, and provided required documentation for order payment.
  • Retrieved customer's order after payment, and assisted with transport to vehicle.
  • Reported order discrepancies to team leader or other manager.

Ticket Master

Regal Movies
08.2020 - 11.2020
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Enforced theater policies to maintain enjoyable viewing experience for all customers.
  • Worked with other staff members for smooth theater operations.
  • Provided exceptional customer service to promote positive movie-going experience.
  • Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
  • Performed routine inspections of theater to identify safety hazards.
  • Assisted with special events marketing to increase visibility and maximize ticket sales.
  • Troubleshot technical issues to maintain high-quality viewing experience.
  • Prepared reports on daily activities and sales to provide management with relevant information.
  • Secured theater at end of each shift to prevent theft of theater items.

Sales Associate

TJMAXX
11.2019 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

After School Program

Granger Elementary
10.2017 - 01.2018
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Worked flexible hours across night, weekend and holiday shifts.

Education

High School Diploma -

Agawam High School
Agawam, MA
06.2020

Skills

  • Property Tours and Inspections
  • Business Processes and Procedures
  • Payment Collection
  • Records Management
  • Tenant Issue Resolution
  • Housing Regulations
  • Telephone and Email Etiquette
  • Application Process Proficiency
  • Policy Enforcement
  • Payment Management

Timeline

Assistant Property Manager

Springfield CVI
11.2022 - Current

Bartender

Round One Entertainment
09.2022 - 11.2022

Concessions Worker

Round One Entertainment
06.2022 - 11.2022

PFS Shopper

Stop And Shop
05.2021 - 11.2021

Ticket Master

Regal Movies
08.2020 - 11.2020

Sales Associate

TJMAXX
11.2019 - 01.2020

After School Program

Granger Elementary
10.2017 - 01.2018

High School Diploma -

Agawam High School

Similar Profiles

CREATE PROFILE
Gabrielle Suffriti