Gabrielle Sullivan
Davenport,FL
Summary
Dedicated and adaptable professional seeking a remote Customer Service or Patient Care position. Bringing strong communication skills, empathy, and problem-solving abilities to ensure exceptional customer experiences in a work-from-home setting.
Overview
3
3
years of professional experience
Work History
Remote Concierge
Westgate Resorts
Orlando, FL
11.2023 - Current
- Address guest complaints or issues promptly and effectively, resolving them to the satisfaction of the guest and maintaining positive relations
- Achieves a 95% accuracy rate in administrative tasks, minimizing errors and improving efficiency
- Utilizes CRM software to document customer interactions, update customer information, and track issue resolution, ensuring accurate and thorough records
- Demonstrates strong problem-solving skills to resolve customer complaints, manage escalations, and exceed service level agreements
- Collect Payments
Consumer Access Specialist
AdventHealth
Celebration, FL
11.2022 - 11.2023
- Accurately documented patient interactions and resolutions in the CRM system to maintain comprehensive patient records
- Processed various insurances, self-pays, VA benefits, Medicare and Medicaid
- Worked closely with doctors and nurses in an Emergency Room setting and Out-Patient setting
- Actively ensured HIPAA was maintained and PHI was protected
- Registered patients using EPIC and Cerner
- Was in the top 85% of collecting copays, good faith deposits and outstanding balances
Store Manager
Ashley Snell Collection
Winter Park, FL
01.2022 - 11.2022
- Provided exceptional customer service via phone, addressing inquiries, resolving issues, and processing orders accurately and efficiently
- Demonstrated strong problem-solving skills to identify and resolve customer concerns promptly, resulting in increased customer satisfaction ratings
- Maintained detailed records of customer transactions and inventory in CRM system, ensuring accurate documentation and follow-up
- Achieved a 95% customer satisfaction rating based on post-interaction surveys.
Consumer Access Specialist (Temp)
AdventHealth
Davenport, FL
09.2021 - 01.2022
- Accurately documented patient interactions, inquiries, and resolutions in the CRM system to maintain comprehensive patient records.
- Processed various insurances, self-pays, VA benefits, Medicare and Medicaid
- Worked closely with doctors and nurses in an Emergency Room setting and Out-Patient setting
- Actively ensured HIPAA was maintained and PHI was protected
- Registered patients using EPIC and Cerner
- Collected copays, good faith deposits and outstanding balances
Education
Associate of Science -
Keiser University
Skills
- Proficient in CRM software, helpdesk platforms, and Microsoft Office Suite
- Excellent verbal and written communication skills
- Strong problem-solving abilities with a focus on finding effective solutions
- Ability to work efficiently in a remote environment, managing time effectively and meeting deadlines
- Detail-oriented with a commitment to accuracy in documentation and data entry
- Customer-focused mindset with a dedication to providing personalized support and building positive relationships
- Empathy: Ability to understand and empathize with customer concerns, ensuring a compassionate and supportive interaction
- Patience: Capacity to remain calm and composed, even in challenging situations, to provide effective solutions and deescalate tensions
- Active Listening: Skill to attentively listen to customer needs and concerns, facilitating accurate problem resolution and fostering trust
- Adaptability: Willingness to quickly adapt to changing customer needs, procedures, and technologies, ensuring seamless service delivery
- Collaboration: Aptitude for working collaboratively with team members and supervisors to share insights, solve problems, and improve processes
Timeline
Remote Concierge
Westgate Resorts
11.2023 - Current
Consumer Access Specialist
AdventHealth
11.2022 - 11.2023
Store Manager
Ashley Snell Collection
01.2022 - 11.2022
Consumer Access Specialist (Temp)
AdventHealth
09.2021 - 01.2022
Associate of Science -
Keiser University
Similar Profiles
Stanley ParkerStanley Parker
ServiceNow System Administrator Jv at Westgate ResortsServiceNow System Administrator Jv at Westgate Resorts
Bryan SuponcicBryan Suponcic
Security Officer at Westgate ResortsSecurity Officer at Westgate Resorts
MARC CHERIZOLMARC CHERIZOL
System Administrator at Westgate ResortsSystem Administrator at Westgate Resorts
VALERIA ARISMENDIVALERIA ARISMENDI
Resort Services assistant manager at Westgate ResortsResort Services assistant manager at Westgate Resorts
Anthony KvetonAnthony Kveton
Server & Certified Trainer at Topolino's Terrace, Flavors of the RivieraServer & Certified Trainer at Topolino's Terrace, Flavors of the Riviera