Gabrielle Swanson
Wausa,NE
Summary
Proven track record in problem resolution, enhancing customer satisfaction, and optimizing operational processes. Expertise in problem-solving and communication, utilizing Microsoft applications to inform strategic business decisions.
Overview
9
9
years of professional experience
Work History
Category Analyst
Nebraska Furniture Mart
Omaha, NE
04.2024 - 03.2025
- Created and maintained SKUs, promotional pricing, and vendor claims for advertising updates.
- Evaluated invoice discrepancies and conducted SKU accuracy audits to ensure data integrity.
- Confirmed web crawl exceptions for competitor pricing and updated per category guidelines.
- Assisted Buyer with assortment reviews and management of vendor funding.
- Collaborated with internal and external customers regarding product status and pricing inquiries.
Administrative Specialist
Nebraska Furniture Mart
Omaha, NE
02.2023 - 04.2024
- Monitored and maintained reports on cost, hours worked, and commissions for General Sales Manager.
- Evaluated returns data, contributing to reduction in overall return rates.
- Managed recognition funds for Appliance and Electronics departments.
- Utilized Power BI, Tableau, OneVoice, and POPs for comprehensive sales metrics analysis.
Salesperson
Nebraska Furniture Mart
Omaha, NE
11.2021 - 02.2023
- Cultivated positive business and customer relationships by aligning products with customer needs.
- Resolved customer issues and complaints to enhance satisfaction levels.
Receptionist
K&B Transportation
Sioux City, NE
10.2020 - 11.2021
- Answered customer calls promptly and professionally to enhance service quality.
- Reviewed and processed accounts receivable paperwork efficiently.
- Provided clerical support to accounts receivable team, ensuring smooth operations.
Financial Operations Clerk
Dayhuff Enterprise Business Center
Yankton, SD
08.2020 - 10.2020
- Executed all paperwork functions for financing processes.
- Facilitated daily and weekly business paperwork delivery to main accountant.
- Conducted brainstorming sessions to maintain accuracy and currency of financial data.
Personal Reliability Program Clerk
Navy
Bangor, WA
06.2016 - 10.2019
- Executed diverse administrative tasks, including filing paperwork and maintaining personnel records.
- Delivered precise feedback to colleagues, enhancing active duty processes for Sailors and Marines.
- Conducted pre-screening for Nuclear Security Program, documenting disqualifying information for higher leadership.
Education
Radiology Technician -
Mount Marty
Yankton, SDHigh School Diploma -
Wausa High School
Wausa, NE05.2014
Skills
- Data analysis
- Customer relationship management
- Problem solving
- Attention to detail
- Task prioritization
- Effective communication
- Microsoft applications
Timeline
Category Analyst
Nebraska Furniture Mart
04.2024 - 03.2025
Administrative Specialist
Nebraska Furniture Mart
02.2023 - 04.2024
Salesperson
Nebraska Furniture Mart
11.2021 - 02.2023
Receptionist
K&B Transportation
10.2020 - 11.2021
Financial Operations Clerk
Dayhuff Enterprise Business Center
08.2020 - 10.2020
Personal Reliability Program Clerk
Navy
06.2016 - 10.2019
Radiology Technician -
Mount Marty
High School Diploma -
Wausa High School