Summary
Overview
Work History
Education
Skills
Timeline
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Gabrielle Taveras

Gabrielle Taveras

Bradenton,FL

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

6
6
years of professional experience

Work History

General Manager

SkyZone Entertainment
Fort Myers, FL
01.2022 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.

General Manager

Smokey Bones Bar & Fire Grill
Clearwater, FL
09.2020 - 01.2022
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Ensured compliance with health, safety and sanitation standards.
  • Maintained accurate inventories of food, supplies and equipment.
  • Monitored daily operations to ensure adherence to established policies and procedures.
  • Scheduled staff shifts and monitored labor costs.
  • Recruited, trained and supervised staff members.
  • Inspected dining areas regularly to maintain cleanliness and proper setup.
  • Implemented cost-saving measures while maintaining high quality service levels.
  • Kept up-to-date records of employee performance reviews.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.

General Manager

Sunshine Restaurant Partners
St. Petersburg, FL
03.2017 - 01.2019
  • Maintained accurate inventories of food, supplies and equipment.
  • Recruited, trained and supervised staff members.
  • Reviewed menu items on a regular basis to ensure quality standards were met.
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Prepared and led food service training programs to teach staff various tasks.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Optimized profits by controlling food, beverage and labor costs.

Education

Associate of Science - Medical Assisting

Midwest Institute
Fenton, MO
03.2000

Skills

  • Schedule Management
  • Branding
  • Workflow Planning
  • Contract Negotiations
  • P&L Management
  • Operations Oversight
  • Expense Control
  • Customer Retention
  • Sales
  • Recruiting and Hiring
  • Loss Prevention
  • Staff Supervision
  • Employee Development
  • Employee Scheduling
  • Policy/Program Development
  • Sales Team Development
  • Team Building and Motivation
  • Profit and Loss Accountability
  • Community Outreach
  • Multimillion-Dollar P&L Management
  • Inventory Control

Timeline

General Manager

SkyZone Entertainment
01.2022 - Current

General Manager

Smokey Bones Bar & Fire Grill
09.2020 - 01.2022

General Manager

Sunshine Restaurant Partners
03.2017 - 01.2019

Associate of Science - Medical Assisting

Midwest Institute

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Gabrielle Taveras