Senior Occupational Health Claims Specialist
Gabrielle Thomas
United States Post Office
Fort Lauderdale
19
years of professional experience
1
Certification
Strong leadership, analytical thinking, attention to detail, confidentiality, adaptability, accountability, organizational efficiency, and commitment to operational excellence.
Work History
Senior Occupational Health Claims Specialist
4 Years 10 Months- Administer federal workers’ compensation claims following Department of Labor (DOL), Office of Workers’ Compensation Programs (OWCP), and USPS policies to ensure compliance and support organizational objectives.
- Review, investigate, and process occupational injury and illness claims to ensure accuracy, compliance, and timely submission.
- Coordinate with management, medical providers, employees, and DOL representatives to facilitate claims resolution and return-to-work initiatives.
- Evaluate medical documentation, work restrictions, and job offers to determine appropriate return-to-work opportunities.
- Monitor claims activity, identify discrepancies, and recommend corrective actions to enhance accuracy and streamline processing.
- Maintain 100% compliance during case audits and contribute to an approximate 20% reduction in claim-processing errors.
- Achieved a 99.29% timely response rate for CE-LINQ inquiries during FY2026.
- Deliver technical guidance to management on claims procedures, continuation of pay, medical restrictions, and employee obligations to facilitate informed decision-making.
Supervisor, Customer Services
2 Years- Resolved customer complaints, delivery concerns, and operational challenges professionally and efficiently.
- Coordinated daily assignments, staffing schedules, and operational responsibilities to enhance team effectiveness.
- Directed and coordinated employees’ daily assignments, staffing schedules, and operational responsibilities.
- Resolved customer complaints and delivery concerns, improving overall customer satisfaction.
- Monitored employee attendance, work performance, and timekeeping to maintain compliance with USPS policies.
- Ensured adherence to safety procedures, operational standards, and established service expectations.
- Utilized USPS operational systems to monitor workload, staffing, and performance.
- Collaborated with management to pinpoint operational improvements and streamline cost control measures.
- Supported workforce planning, route coverage, and timely completion of delivery operations.
City Letter Carrier
7 Years- Delivered and collected mail and packages along assigned postal routes while maintaining accuracy and efficiency.
- Delivered professional customer service by resolving delivery-related inquiries, enhancing customer satisfaction.
- Sorted, organized, and prepared mail for daily delivery according to established postal procedures.
- Maintained accurate delivery records and ensured proper handling of accountable mail, supporting operational integrity.
- Provided professional customer service and resolved delivery-related inquiries.
- Adapted to changing routes, delivery volumes, and operational demands.
- Exhibited reliability and time management while making independent decisions in a fast-paced environment, ensuring timely delivery.
Mail Handler
1 Year- Processed, sorted, loaded, and distributed mail and packages within a high-volume postal processing facility.
- Maintained accuracy while meeting production deadlines and processing requirements.
- Facilitated mail transportation, container movement, and distribution operations to ensure timely processing.
- Collaborated with team members to support efficient workflow and timely mail distribution.
- Coordinated with team members to enhance workflow efficiency and ensure on-time mail distribution.
- Adhered to workplace safety standards and proper material-handling practices for a safe working environment.
Warehouse Associate
1 Year- Picked, packed, labeled, and prepared products for shipment to designated locations.
- Received, inspected, organized, and prepared medical supplies and distribution orders.
- Maintained inventory accuracy and assisted with stock replenishment.
- Assisted with shipping, receiving, and inventory management.
- Coordinated shipping, receiving, and inventory management to ensure accurate order fulfillment.
- Ensured clean, organized, and efficient warehouse environment to support operational effectiveness.
- Collaborated with team to consistently achieve daily distribution and productivity goals.
Cashier / Customer Service Associate
2 Years- Delivered courteous and efficient customer service, enhancing customer satisfaction in fast-paced retail environment.
- Operated cash registers and processed cash, credit, debit, and other payment transactions.
- Assisted customers with product inquiries, purchases, and concerns.
- Resolved customer inquiries and concerns, facilitating seamless purchasing experiences.
- Supported store operations by maintaining organized checkout areas and replenishing merchandise.
- Exhibited professionalism and reliability while interacting with customers.
Education
Bachelor of Science - Criminal Justice Minor: Public Administration
Skills
Claims case management
Claims Processing Software
Claim investigation
Claims Performance Analysis
ECOMP – Employees’ Compensation Operations & Management Portal
CE-LINQ – Workers’ Compensation Claims Communication
Claims management
TACS – Time and Attendance Collection System
C360 – Customer 360
Accomplishments
- Claims Compliance: Maintained 100% compliance in occupational health claims case audits.
- Claims Accuracy: Contributed to an approximate 20% reduction in claims-processing errors.
- Performance Excellence: Achieved 99.29% CE-LINQ response timeliness in FY2026.
- Leadership: Progressed through multiple USPS positions, advancing from Mail Handler to City Letter Carrier, Supervisor, and Senior Occupational Health Claims Specialist.
- Operational Excellence: Demonstrated the ability to manage high-volume responsibilities, support operational continuity, and meet organizational performance expectations.
Certification
Lean Six Sigma Yellow Belt Certification
PROFESSIONAL STRENGTHS
Strong leadership, analytical thinking, attention to detail, confidentiality, adaptability, accountability, organizational efficiency, and commitment to operational excellence.
Timeline
Senior Occupational Health Claims Specialist
United States Post Office
01.2022 - CurrentRead More
Supervisor, Customer Services
UNITED STATES POSTAL SERVICE (USPS)
01.2020 - 01.2022Read More
City Letter Carrier
UNITED STATES POSTAL SERVICE (USPS)
01.2013 - 01.2020Read More
Mail Handler
UNITED STATES POSTAL SERVICE (USPS)
01.2012 - 01.2013Read More
Warehouse Associate
MEDICAL DISTRIBUTION WAREHOUSE
01.2011 - 01.2012Read More
Cashier / Customer Service Associate
WINN-DIXIE
01.2008 - 01.2010Read More
Florida A&M University
Bachelor of Science from Criminal Justice Minor: Public Administration
Read More