Gabrielle Thompson
Prairie View,TX
Summary
Motivated, passionate leader with 7 years of experience in retail store operations. Uniquely skilled at motivating sales teams to produce high-volume revenue results. Strong abilities in business operations, work-force scheduling and customer satisfaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Assistant Store Leader
7-eleven Stores
03.2023 - Current
- Recruited and hired talented individuals bringing depth and experience to organization.
- Assisted with successful launch of promotional campaigns, leading to increased sales during peak periods.
- Actively contributed towards fostering culture of continuous improvement, supporting achievement of store-wide objectives.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Played key role in implementing loss prevention strategies that reduced incidents of theft within workplace.
- Reduced customer issues by 15% with introduction of surveys and questionnaires.
Customer Service Representative
Walmart
12.2022 - 09.2023
- Maintained cleaned and organized workspace, promoting welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Conducted thorough price checks for customers, guaranteeing transparency and accuracy in transactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced productivity levels 13% by anticipating needs and delivering outstanding support.
Assistant Manager
Circle K Inc
08.2020 - 04.2022
- Identified business change impacts and potential project crossover
- Created protocols, visual reports, and data output files to improved safety and effectiveness of daily operations
- Developed and led training programs, implementing accommodating techniques to ensure completion
- Gauging levels of security and financial risk within organization
- Document a claim file with notes, evaluation.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager
Double Tree
06.2017 - 12.2019
- Assist general manager in day-to-day operation of hotel in maintaining all standards of guest service
- Supervised different teams, monitored performance, provided feedback and conducted annual staff reviews and trainings
- Utilized active listening skills, showed interest, compassion and displayed empathy for customers
- Created yearly hotel budget in collaboration with general manager and department heads, and assess and adjust performance throughout year to stay profitable.
Receptionist
Sawgrass Pediatrics
12.2016 - 09.2017
- Cultivated and maintained connection with customers by understanding and meeting their needs.
- Resolved customer problems and complaints by clarifying issue, explaining best solution, and following up with cases
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
J.P Taravella High School
Coral Springs, Florida05.2016
Skills
- Team Management
- Store operations
- Customer Relationships
- Health and safety
- Team Development
- Stock management
- Store maintenance
- Upselling strategies
- Strong Work Ethic
- Fast Learner
- Patience and composure
- Money Handling
Accomplishments
- Praised by clients in my efforts to provide quality projects by giving each milestone the attention needed while making goals before the deadline.
- Promoted to Assistant Manager due to my progressive learning ability to retain knowledge, taking initiative to lead projects, taking on additional responsibilities, and for being a team player.
- Implemented and streamlined cutting-edge safety and operations procedures, improving the efficiency of daily operations by 5% and the effectiveness of security protocols.
- Established a group that provides peer therapy and support for offenders battling with a mental illness and those with unhealed trauma.
Personal Information
Title: Assistant Store Leader
Timeline
Assistant Store Leader
7-eleven Stores
03.2023 - Current
Customer Service Representative
Walmart
12.2022 - 09.2023
Assistant Manager
Circle K Inc
08.2020 - 04.2022
Assistant Manager
Double Tree
06.2017 - 12.2019
Receptionist
Sawgrass Pediatrics
12.2016 - 09.2017
High School Diploma -
J.P Taravella High School
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