Gabrielle Thompson
Clermont,FL
Summary
Goal-Oriented Customer Service Representative with 5+ years of significant experience and resolving problems. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
11
11
years of professional experience
Work History
Technical Support Representative
AT&T
11.2023 - 04.2024
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Managed relationships with external auditors, providing timely responses to requests for information and resolving any discrepancies.
- High-scoring metrics with 3 or mores sales a day.
- Provided remote support for customers, guiding them through the resolution process stepbystep.
Customer Support Representative
VacationVIP
05.2022 - 10.2023
- Responding to incoming & outbound calls from customers and prospects
- Taking and processing orders from customers
- Dealing with unhappy customers and handling complaints
- Frequently encouraged to identify and leverage potential upselling and cross-selling opportunities when interacting with customers.
- Streamlined support processes for increased efficiency and reduced response times.
- Delivered over exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
Retail Sales Associate
Kate Spade New York
10.2020 - 05.2021
- Maintained inventory on sales floor
- Operated cash register
- Drove sales to meet weekly $1,500.00 Goals
- Handled customer complaints
- Greeted customers and helped with product questions, selections, and purchases.
Executive Sales Manager
Hotel Furniture Liquidators & Wholesalers
07.2013 - 01.2020
- Very creative to coming up with new campaigns, slogans and logos as well as working with others to achieve the goal
- Good communication skills , always sensitive with the customer & wary of patient response
- Quick problem-solving skills to keep the customer happy and to keep the project rolling
- Increased the sale of 6+ low-performing products by 15% by using merchandising techniques that involved product placement & visual
Education
Bachelor's degree - Law
University of Central Florida
Orlando, FLAA - General Studies
Valencia College
Orlando, FL08.2022
Skills
- Communication
- Active Listening
- Empathy
- Warmth
- Problem-Solving
- Dedication
- Time Management
- Stress Management
- Product Knowledge
- Customer-Relationship Management (CRM)
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Technical Support Representative
AT&T
11.2023 - 04.2024
Customer Support Representative
VacationVIP
05.2022 - 10.2023
Retail Sales Associate
Kate Spade New York
10.2020 - 05.2021
Executive Sales Manager
Hotel Furniture Liquidators & Wholesalers
07.2013 - 01.2020
Bachelor's degree - Law
University of Central Florida
AA - General Studies
Valencia College
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