Gabrielle Thornhill
Mobile,AL
Summary
Dedicated Certified Nursing Assistant with a proven track record at Mobile Infirmary, excelling in patient care and safety. A quick learner and creative problem solver, I enhanced patient comfort through compassionate support and meticulous monitoring of vital signs, significantly improving care quality. Strong client relations and teamwork skills drive my commitment to excellence.
Overview
10
10
years of professional experience
Work History
Certified Nursing Assistant
Mobile Infirmary
05.2022 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Increased patient engagement by organizing recreational and therapeutic activities.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Supported needs of [Number]+ residents under long-term care.
Dining Services Employee
Mobile Infirmary
09.2020 - 05.2022
- Complied with health and safety regulations, maintaining top cleanliness and organization.
- Implemented best practices and completed training on new dishes, drinks and services to optimize guest recommendations.
- Resolved customer complaints efficiently, demonstrating strong problem-solving skills and enhancing overall satisfaction.
- Managed inventory levels, reducing waste and optimizing food cost control measures.
- Delivered quality services while maintaining friendly and welcoming environment.
- Teamed with kitchen group in surpassing guest expectations, achieving top retention and referral rates.
- Exceeded guest expectations through personalized attention to dietary needs or preferences.
- Improved table turnover rate by effectively managing wait times during peak hours.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Grocery Delivery Driver
Instacart Shopper
02.2019 - 09.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Produce Associate , Deli Associate , Grocery Stock
Walmart
02.2019 - 06.2020
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at deli counter to fulfill requests and answer questions.
- Provided excellent customer service by offering assistance with locating or retrieving requested merchandise.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Completed prep work on pre-packaged vegetables and fruits.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
PaceSetters
Temporary Agency
11.2018 - 02.2019
- Worked flexible hours; night, weekend, and holiday shifts.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Cook Cashier
Escambia County School Board
12.2017 - 11.2018
- Upheld highest standard for cleanliness of glass and silverware.
- Ensured meats were properly cut in a timely manner.
- Maintain clean, neat and properly stocked check stand area.
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
- Effectively listened to, understood and clarified guest concerns and issues.
- Provided friendly and attentive service.
- Kept cases and shelves clean and well stocked.
- Consistently provided professional, friendly and engaging service.
- Maintained appropriate professional relationship with union officials.
- Resolved guest complaints quickly and efficiently.
- Greeted customers and visitors in-person and via telephone calls.
Housekeeping
Residence Inn by Marriott Pensacola Downtown
01.2017 - 09.2017
- Achieved high customer satisfaction for [duties performed].
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked linen and cycled towels and sheets in all areas of full-service hotel-based spa.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
HouseKeeping
Sacred Heart Hospital
08.2016 - 01.2017
- Customer Satisfaction
- Active Listening Skills
- Greeted Customers
- Customer Assistance
- Energetic Work Attitude
- Folded and arranged garments in attractive displays.
- Asked open-ended questions to assess customer needs.
- Communication Skills
- Customer Inquiries
- Team Player
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Customer Service Representative
Alorica
06.2015 - 07.2016
- Described product to customers and accurately explained details and care of merchandise.
- Successfully acquired an average of [number ] new customers per month, generating a [number]% growth in revenue.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Active Listening Skills
- Strong Organizational Skills
- Customer Assistance
- Energetic Work Attitude
- Customer Inquiries
- Communication Skills
Education
High School Diploma - undefined
Pensacola High School
500 W Maxwell St, Pensacola, Fl 325012014
Skills
- Creative problem solver
- Quick learner
- Strong client relations
- Team Player
- Always on task
- Great Helper
Timeline
Certified Nursing Assistant
Mobile Infirmary
05.2022 - Current
Dining Services Employee
Mobile Infirmary
09.2020 - 05.2022
Grocery Delivery Driver
Instacart Shopper
02.2019 - 09.2020
Produce Associate , Deli Associate , Grocery Stock
Walmart
02.2019 - 06.2020
PaceSetters
Temporary Agency
11.2018 - 02.2019
Cook Cashier
Escambia County School Board
12.2017 - 11.2018
Housekeeping
Residence Inn by Marriott Pensacola Downtown
01.2017 - 09.2017
HouseKeeping
Sacred Heart Hospital
08.2016 - 01.2017
Customer Service Representative
Alorica
06.2015 - 07.2016
High School Diploma - undefined
Pensacola High School
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