Gabrielle Trevino
Phoenix
Summary
Seasoned Leasing Consultant bringing proven skills in negotiating, preparing and finalizing Lease agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with residents, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
Asset Living
05.2023 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Processed security deposit refunds.
- Prepared detailed reports on property performance metrics for weekly and monthly review for owners.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Customer Advocate
Carvana
09.2021 - 04.2023
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Department Manager
Walmart
06.2018 - 08.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Established clear performance expectations for staff members which led to increased accountability.
Education
Certificate - Veterinarian Assisting
Pima Medical Institute
Phoenix, AZ01.2017
Skills
- Fair Housing Regulations
- Phone and Email Etiquette
- Lease Renewals
- Creative Problem-Solving
- Training and mentoring
- Microsoft Office
- Building rapport
- Administrative Support
- Multi-family property management
Timeline
Leasing Consultant
Asset Living
05.2023 - Current
Customer Advocate
Carvana
09.2021 - 04.2023
Department Manager
Walmart
06.2018 - 08.2021
Certificate - Veterinarian Assisting
Pima Medical Institute
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