Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabrielle Turnage

Memphis,TN

Summary

Intuitive Training manager offering high-level emotional intelligence and 10-year history of expanding training options and program reach. Incorporates new topics and adjusts training resources to meet changing business needs. Decisive leader and complex problem-solver with excellent organizational skills and big-picture approach.

Overview

13
13
years of professional experience

Work History

Director of Training and Development

American Financial
Memphis, Tennessee
10.2019 - Current
  • Managed new employee orientation training process for more than 250 employees each year.
  • Evaluate instructor performance and effectiveness of training programs, providing recommendations for improvement.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Developed surveys to identify training needs based on projected production processes and changes.
  • Created in-depth training manual for all employees.
  • Directed training programs and development paths for managers and supervisors.

Training Manager

ServiceMaster
Memphis, Tennessee
07.2016 - 09.2019
  • Developed training materials and created standalone LMS
  • Managed new employee orientation training process for more than 180 employees each year.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.

Trainer

Ace Bonding Company
Memphis, Tennessee
08.2012 - 07.2016
  • Managed and motivated sales team of 10 agents, generating annual sales of $ 2.5 million and
  • Coached staff on selling skills and products using demonstrations and practice sessions
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Promoted to management trainee program within 3 months after demonstration outstanding service as customer service agent.

Deputy Court Clerk

SHELBY COUNTY GOVERNMENT
Memphis, Tennessee
09.2009 - 08.2012
  • Provided information to attorneys, litigants and public regarding unit functions; regularly serves as liaison with other departments, outside law enforcement agencies and other concerned parties
  • Supervised and managed team of 12 other employees
  • Prepared variety of documents related to processing of small claims, civil, traffic, criminal, juvenile, probate, mental health, or family court such as writs, abstracts of judgments, orders of executions, minute orders, summons, and subpoenas

Education

Certificate - Management Science

Carew International
Cincinnati, OH
07.2014

MBA - Marketing and MIS

Bethel University
Mckenzie, TN
05.2011

Certificate - Human Resources Development

Business Empowerment, Inc. Dale Carnegie Training
Santa Ana, CA
08.2009

BBA - Management Organizational Development, Public Law

Bethel University
Mckenzie, TN
05.2009

Skills

  • Course development
  • Leadership training
  • Negotiation
  • Relationship selling
  • Performance Management
  • Decision-Making
  • Training Design

Timeline

Director of Training and Development

American Financial
10.2019 - Current

Training Manager

ServiceMaster
07.2016 - 09.2019

Trainer

Ace Bonding Company
08.2012 - 07.2016

Deputy Court Clerk

SHELBY COUNTY GOVERNMENT
09.2009 - 08.2012

Certificate - Management Science

Carew International

MBA - Marketing and MIS

Bethel University

Certificate - Human Resources Development

Business Empowerment, Inc. Dale Carnegie Training

BBA - Management Organizational Development, Public Law

Bethel University

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Gabrielle Turnage