GABRIELLE ULNICK

• Operational Account Management: Reconciled invoices and conducted proactive follow-ups on past due accounts, reducing outstanding balances
• Efficiently set up and managed IDM and retail support user accounts for logistics and order processing, leading to a noticeable improvement in order processing time
• Managed and maintained corporate organic certifications, incorporating new farms, suppliers, and product labels
• Provide quality assurance for current and new retail partners by onboarding new farms and suppliers
• Proficient in new retail customer onboarding including all set-up paperwork and EDI connections
• Managed new product and sku additions for retail partners, including package compliance.
• Order Fulfillment and Logistics: Perform regular checks on logistical sheets and load checks for accuracy and on-time delivery
• Schedule delivery appointments and maintain updates across platforms, including Turvo
• Liaise with logistics providers, carriers, and customers to communicate any delays or changes, ensuring all relevant stakeholders are updated promptly.
• Key Account Management & Reporting: Compile weekly order volume reports for key retail accounts, HEB, Aldi, Albertsons, and Grocery Outlet and monitor for significant changes
• Direct shopper projects to gather market insights, including competitor pricing and brand analysis across the US
• Regularly distribute category/market confidential newsletter
• Coordinate time-sensitive product photo sessions and marketing material for key accounts
• Generated and qualified sales leads for key account managers and executive team
• Lead shopper projects for new business R&D targeting major retailers
• Handle all retail account Certificate of Insurances (COIs) requests.
• Sales Marketing/Administrative Support: Coordinated all trade marketing, trade shows, travel, booth design and POS
• Source & facilitate set up of 3PL warehouses for new regions of service on key accounts.
• Tech & Infrastructure Management: Facilitate onboarding processes for new hires, including workstation setup and systems integration
• Coordinate with tech teams to resolve office and executive technology-related challenges including telecommunication, handling device orders, reassignments, and technical issues.

• Organic Certification Management: Oversaw the entire process of obtaining organic certifications for farms, ensuring compliance with necessary regulations and guidelines
• Liaised with relevant certification bodies, coordinated with farm representatives, and managed the necessary documentation for successful certification.
• Business Activity Management: Oversaw and managed key business operations to ensure smooth workflow and financial health.
• Executive Sales Coordinator: Handled accounts payable, ensuring timely payments to vendors, contractors, and service providers
• Managed accounts receivable, ensuring prompt billing and collection of payments from clients and partners.
• Technical Proficiency: Utilized Microsoft Office for tasks such as data management, presentations, documentation, and communication
• Leveraged QuickBooks for financial management, accounting, and reporting activities, ensuring accuracy and compliance.
• Invoicing and Customer Relations: Prepared, reviewed, and dispatched invoices to clients, ensuring accuracy and clarity in billing
• Addressed and resolved customer queries and issues promptly, fostering positive relationships and ensuring client satisfaction
• Collaborated with sales and service teams to ensure client needs were met and feedback was addressed.
• Scheduling and Inventory Management: Managed company scheduling, coordinating meetings, appointments, and engagements to ensure seamless operations
• Oversaw inventory management, ensuring accurate tracking, timely restocking, and efficient use of resources.

• Office Management: Managed daily office operations, ensuring efficient and smooth workflows
• Handled all financial tasks, including the use of QuickBooks for inventory management, invoicing, billing, and overseeing accounts receivables and payables
• Organized and coordinated product shipments and managed the ordering of office and operational supplies
• Collaborated closely with accounting professionals to compile and present monthly financial reports to leadership.
• Account and Project Management: Acted as the primary point of contact for customer and vendor communications, addressing inquiries via calls and emails promptly
• Scheduled and organized appointments, as well as coordinated installations for clients
• Handle all account Certificate of Insurances (COIs) requests.

Operational Sales & Account Management: Oversaw the entire order management cycle, from initial review planning to final reset, ensuring that the sales cycle aligned with customer requirements and company standards

Proactively coordinated the dispatch process, making certain that orders were sent out in a timely manner and reached the retail customer as per scheduled

• Managed communication process among retailers and broker staff, addressing inquiries from clients, partners, and internal teams, ensuring that each call was routed to the appropriate department or individual
• Played a key role in customer relations by scheduling and coordinating all retail appointments, facilitating meetings between sales executives and potential CPG clients or retail partners
• Collaborated with broker sales team to provide administrative support, including the preparation of sales presentations, reports, and other essential documents
• Regularly reviewed and updated retail set-up processes, ensuring the latest information was readily available, and outdated data was archived appropriately
• Acted as liaison between brokers and retail teams, streamlining communication and ensuring seamless operations.