Summary
Overview
Work History
Skills
Websites
Certification
Region Leader for nine White House Black Market Store
Timeline
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Gabrielle Valiani

DALLAS,GA

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient, and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

General Store Manager

Chico's FAS
08.2022 - Current
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
  • Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
  • Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
  • Collaborated closely with regional managers to implement corporate initiatives across the entire store network.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Store Manager

Chico's FAS
08.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training, and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

GSM - INTERIM

White House Black Market
05.2023 - 07.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.

Assistant Store Manager

White House Black Market
08.2021 - 08.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.

Skills

  • Team Leadership
  • Store operations
  • Customer Relations
  • Training and mentoring
  • Leadership Development
  • Talent Recruitment
  • Multitasking and Organization
  • Store Merchandising
  • Relationship building and management
  • Goals and performance
  • Outstanding communication skills
  • Recruitment and hiring

Certification

  • Content Marketing, Hubspot - Dec 2021 - Jan 2024
  • Social Media Marketing, Hubspot - Jan 2022 - Feb 2024
  • Digital Marketing, Hubspot - Jan 2022- Feb 2023
  • SEO, Hubspot - Jan 2022 - Feb 2023
  • Recruiting Talent with Social Media - LinkedIn - Feb 2023
  • Retail Sales Foundations - LinkedIn - Sep 2023

Region Leader for nine White House Black Market Store


I am a Leader for our Region for nine White House Black Market outlet Stores. I create weekly newsletters to support and encourage teams to drive and deliver better results. I host monthly conference calls to create communication between leaders and present monthly strategy

Timeline

GSM - INTERIM

White House Black Market
05.2023 - 07.2023

General Store Manager

Chico's FAS
08.2022 - Current

Store Manager

Chico's FAS
08.2022 - Current

Assistant Store Manager

White House Black Market
08.2021 - 08.2022

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Gabrielle Valiani