Gabrielle Vanausdall
Milwaukee
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Delivery Associate
Amazon
09.2025 - Current
- Operated delivery vehicles safely and efficiently to ensure timely package arrivals.
- Managed daily route planning to optimize delivery schedules and reduce delays.
- Communicated effectively with customers to address inquiries and resolve issues promptly.
- Conducted pre-trip inspections on delivery vehicles to maintain safety standards.
- Trained new associates on safe driving practices and company protocols for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
Front Desk Receptionist
Massage Envy
05.2025 - 08.2025
- Greeted and assisted visitors, ensuring a positive first impression of the organization.
- Managed incoming calls and directed inquiries to appropriate departments efficiently.
- Scheduled appointments and maintained calendars for staff members to enhance productivity.
- Maintained accurate records of visitor logs and appointment schedules for operational efficiency.
- Assisted in training new reception staff on procedures and customer service expectations.
- Scheduled, coordinated and confirmed appointments and meetings.
Hair Stylist
Tailored Salon
01.2024 - 04.2025
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Guest Experience Specialist
Roots Salon
02.2023 - 06.2023
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed guest check-ins and check-outs following procedures.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Maintained high level knowledge of all salon services offered to answer guest questions.
- Answered salon phones with professionalism and directed calls to appropriate stylists.
Education
Cosmetology
Institute of Beauty and Wellness
01.2024
Skills
- Phone Etiquette
- Customer Service
- Guest Relations
- Front Desk Management
- Service Promotions
- Calendar Management
- Bookkeeping
- Complaint Resolution
- Education
Timeline
Delivery Associate
Amazon
09.2025 - Current
Front Desk Receptionist
Massage Envy
05.2025 - 08.2025
Hair Stylist
Tailored Salon
01.2024 - 04.2025
Guest Experience Specialist
Roots Salon
02.2023 - 06.2023
Cosmetology
Institute of Beauty and Wellness