Gabrielle Vasquez
Summary
Dynamic leader with over a decade of customer service excellence and four years in management, honed at Burger King and Rcwilley Furnishings. Specializes in elevating team performance and customer satisfaction through expert sales strategies and effective problem-solving. Known for exceptional organizational skills and the ability to swiftly adapt, ensuring operational success and a positive work environment. Motivated with a proven track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. MILLION DOLLAR WRITER for 4 consecutive years running!! Consistently recognized for sales performance and excellence in customer service.
Overview
12
12
years of professional experience
Work History
SALES ASSSOCIATE
RCWILLEY FURNISHINGS
11.2018 - 01.2025
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- ABILITY TO BED OFFERED A PROMOTION OF BEING A CLEARANCE SALES ASSOCIATE- TO MAIN FLOOR ASSOCIATE WITHIN 2 YEARS OF SERVICE
CASHIER-ADMIN
RCWILLEY FURNISHINGS
05.2018 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- ABILITY TO BE PROMOTED WITHIN 6 MONTHS OF BEING A CASHIER -TO CLEARANCE SALES ASSOCIATE
COOK-CASHIER- MANAGER
BURGER KING
01.2013 - 05.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed the location and monitored shift changes to uphold successful operations strategies and maximize business success
- Improving staffing during busy periods by creating employee schedules and monitoring call-outs
- Assisted in organizing and overseeing assignments to drive operational excellence
- ABILITY TO BE PROMOTED FROM CASHIER- TO COOK WITHIN 6 MONTHS
- ABILITY TO BE PROMOTED FROM CASHIER/COOK- TO MANAGER WITHIN 6 MONTHS
Education
High School Diploma -
ROSEMONT HIGH SCHOOL
9594 KIEFER BLVD, SACRAMENTO CA 9582706-2013
Skills
- 11 years of Customer Service
- 4 years of Management Experience
- Team Leadership and collaboration
- Multitasking strength
- Complex Problem Solving
- Sales Expertise
- Task prioritization/ Project Management
- Written and oral Communication skills
- Ability To Adapt quickly
- High Organizational skills / Strong attention to detail
MILLION DOLLAR WRITER
- Entailing Outstanding Customer Service provided by the associate to obtain 1 million dollars in revenue for the Company in just 1 year
- Out of All (estimated 50+ employees) remained in the TOP 10 Every Year
Timeline
SALES ASSSOCIATE
RCWILLEY FURNISHINGS
11.2018 - 01.2025
CASHIER-ADMIN
RCWILLEY FURNISHINGS
05.2018 - 11.2018
COOK-CASHIER- MANAGER
BURGER KING
01.2013 - 05.2018
High School Diploma -
ROSEMONT HIGH SCHOOL
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