Gabrielle Velez
Orlando,FL
Summary
Dynamic Assistant Manager and Notary Public at The UPS Store Inc. with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in decision-making and customer relationship management, I successfully resolved complaints and improved service quality, while effectively managing inventory and compliance programs. Committed to fostering a positive work environment and achieving operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
The UPS Store Inc.
12.2022 - Current
- Supervised daily operations, achieving performance, quality, and service objectives.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Fostered positive work culture by strengthening staff relationships.
- Conducted regular inventory counts to verify stock levels and forecast needs.
- Addressed customer inquiries swiftly to improve overall service experience.
- Assisted in recruiting and onboarding new employees for adequate staffing.
- Streamlined quality programs, monitoring compliance activities effectively.
- Implemented strategies to alleviate overdue compliance issues.
Education
Valencia College
Orlando, FLCypress Creek High School
Orlando, FL05.2024
Skills
- Customer service
- Decision-making
- Task delegation
- Operations management
- Customer relationship management (CRM)
- Money handling
Certification
Florida Notary Public
Timeline
Assistant Manager
The UPS Store Inc.
12.2022 - Current
Valencia College
Cypress Creek High School
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