Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

GABRIELLE VIDEIRA

Woburn,MA

Summary

Dedicated and focused BDC agent in the Woburn Toyota Service Department. Successful in multitasking in a fast-paced financial environment to handle diverse accounting and administrative needs. I completed a Basic and Advanced Excel course used daily while working as an Accounting Assistant at Premier Tax and Accounting. Extensive knowledge of Microsoft Office and Quickbooks. Currently working towards Associates of Science degree in Accounting to improve skills and desire to succeed in all assigned tasks.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Business Development Center Agent

Albrecht Auto Group - Woburn Toyota
02.2024 - Current
  • Manage all Inbound Phone & Internet inquiries in a timely manner and generate quality service traffic for Woburn Toyota store.
  • Generate appointments by means of proactive outbound prospecting.
  • Build strong customer relationships, maintain customer loyalty and positive reviews.
  • Communicate effectively and work in close partnership with Management and Service Advisors to recommend/promote services.
  • Contribute to overall success of the dealership by working with all customers, teams, and departments collaboratively and professionally with a positive, roll up your sleeves attitude to drive maximum results.
  • Attend all dealership training/meetings to ensure strong growth and consistently high individual & team performance.
  • Listen and be attentive to customer needs/priorities in order to provide appropriate suggestions and guidance.
  • Complete follow up calls after service appointments to ensure customer satisfaction and to maintain excellent survey scores.

Accountant Assistant

Premier Tax And Accounting
02.2022 - 02.2024
  • Accounts Receivable and Accounts Payable.
  • Support the preparation for the Workers Compensation and General Liability audits and tax compliance reporting.
  • Helped prepare month-end, quarterly and year-end closings.
  • Greet and welcome guests in person or on the phone.
  • Assisting clients with government phone calls, usually income tax matters.
  • Supported tax preparation efforts, gathering necessary documents and information for accurate filing.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Input financial data and produced reports using QuickBooks.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Organized office systems to maximize efficiency and completeness of records.
  • Provided clerical support to all accounting professionals in department.
  • Answered phone calls regarding financial matters such as payments due.
  • Processed payroll accurately and on-time, ensuring employee satisfaction and adherence to labor laws.
  • Maintained confidentiality of sensitive financial data, adhering to company policies and industry best practices.

Marketing Assistant

Sena Motors Inc. Autofunds Dealership Management Software
11.2021 - 01.2022
  • Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Generated leads through phone calls, emails and face-to-face interactions.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Conducted primary and secondary research to better understand customer needs and behaviors.

Education

Associate of Science - Accounting

Southern New Hampshire University
Hooksett, NH
01.2027

High School Diploma -

Weymouth High School
Weymouth, MA
06.2021

Skills

  • Learning Strategies
  • Microsoft Office
  • Problem Solving
  • Quickbooks
  • Audit
  • Email Correspondence - Outlook
  • Strong Work Ethic
  • Customer Service
  • Fluent in English and Portuguese
  • Verbal and Written Communication
  • Problem-Solving

Certification

Basic and Advanced Excel

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual

Timeline

Business Development Center Agent

Albrecht Auto Group - Woburn Toyota
02.2024 - Current

Accountant Assistant

Premier Tax And Accounting
02.2022 - 02.2024

Marketing Assistant

Sena Motors Inc. Autofunds Dealership Management Software
11.2021 - 01.2022

Associate of Science - Accounting

Southern New Hampshire University

High School Diploma -

Weymouth High School

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