Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OperationsManager

Gabrielle Von Heuvel

Vernon,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Operations Manager

Love's Travel Stops & Country Stores
09.2021 - Current
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Directed initiatives to improve work environment, company culture or overall business strategy
  • Interacted well with customers to build connections and nurture relationships

Store Manager

CEFCO Convenience Stores
07.2020 - 09.2021
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Approved regular payroll submissions for employees.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Store Manager

Dollar General
08.2019 - 07.2020
  • Managed inventory control, cash control and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Developed new store location from ground up by hiring and training efficient team.
  • Approved regular payroll submissions for employees.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Relief Manager

Public Storage
06.2015 - 12.2015

Cashier

Loves Truck Stop
02.2015 - 05.2015

Education

High School Diploma -

Paradise High School
Paradise, TX
05.2010

Skills

  • High-Pressure Environments
  • Staff Training
  • Workflow Planning
  • Policy and Procedure Implementation
  • Budgeting and Cost Control
  • Multi-Site Operations
  • Employee Motivation
  • Conflict Mediation
  • Recruiting and Hiring
  • Sales
  • Leadership

Accomplishments

  • I have been given the opportunity to be a Merch Mentor when we were 1997 and continued into 1951.

Timeline

Operations Manager

Love's Travel Stops & Country Stores
09.2021 - Current

Store Manager

CEFCO Convenience Stores
07.2020 - 09.2021

Store Manager

Dollar General
08.2019 - 07.2020

Relief Manager

Public Storage
06.2015 - 12.2015

Cashier

Loves Truck Stop
02.2015 - 05.2015

High School Diploma -

Paradise High School

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