Gabrielle Wallace
Oklahoma City
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking employment opportunities to enhance abilities while contributing to company growth. Recognized for strong communication, multitasking, and the ability to build positive relationships with patients, clients, and colleagues. Dependable, adaptable, and committed to providing excellent service while supporting efficient day-to-day operations in both healthcare and professional office environments.
Overview
1
1
Certification
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Associate Communication Clerk
Globe Life
Oklahoma City
03.2025 - Current
- Managed internal and external communications for efficient information flow by use of email and policy verification letters or claims.
- Tracked communication from initiation to completion with attention to detail.
- Maintained emailing systems for organized documentation of communications records.
- Organized emails, developed spreadsheets, faxed reports and scanned documents, maintaining digital and office organization to maximize efficiency and increase productivity.
- Responded to customer issues to provide immediate resolution and improve retention.
Patient Care Technician
INTEGRIS Baptist Medical Center Portland
Oklahoma City
12.2021 - 01.2024
- Supported preoperative, postoperative, and procedural care by preparing patients, assisting the OR and PACU teams, and promoting efficient patient flow.
- Transported patients safely throughout the facility and prepared patient rooms and procedure areas to maintain a clean, safe environment.
- Performed front desk and clerical duties, including patient check-in, scheduling support, answering phones, and providing exceptional customer service to patients and families.
- Conducted post-discharge follow-up calls and patient outreach to enhance satisfaction and continuity of care.
- Participated in quality improvement initiatives to support departmental performance and patient outcomes.
Nursing Assistant
Integris Baptist Medical Center
Oklahoma City
08.2016 - 12.2021
- Assisted nursing staff with patient care and daily living activities.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
Home Health Aide
Senior Helpers
Oklahoma City
05.2016 - 12.2016
- Maintained a clean and safe environment for clients through regular housekeeping duties.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Participated in developing individualized care plans based on medical orders and assessments.
Education
Associate of Applied Science - Science
Oklahoma State University OKC
Oklahoma City, OK 12.2024 - 07.2026
Life Skills Center of Pontiac
Pontiac, MISkills
- Certified Nursing Assistant (CNA) with Critical Care Experience
- Basic Life Support (BLS) Certification
- Clinical Documentation (Epic)
- Clerical Support
- Attention to Detail
- Multitasking and Organizational Skills
- Flexibility and Adaptability
- Patient Advocacy
- Interpersonal Communication
- Professional Telephone Etiquette
- Strong Time Management Skills
- Team Collaboration and Reliability
- Ability to Work Independently
- Microsoft Office Proficiency
Certification
- Certified Nursing Assistant (CNA)
- Oklahoma Drivers License
- Home Health Aide
- CPR Certification
Timeline
Associate Communication Clerk
Globe Life
03.2025 - Current
Associate of Applied Science - Science
Oklahoma State University OKC
12.2024 - 07.2026
Patient Care Technician
INTEGRIS Baptist Medical Center Portland
12.2021 - 01.2024
Nursing Assistant
Integris Baptist Medical Center
08.2016 - 12.2021
Home Health Aide
Senior Helpers
05.2016 - 12.2016
Life Skills Center of Pontiac