Gabrielle Whitaker
Kingstree,SC
Summary
Motivated Patient Care Associate knowledgeable in healthcare management, hospital operations and regulatory compliance. Talent for overseeing multiple tasks while maintaining quality care. Hardworking and diligent with passion for patient advocacy.
Overview
8
8
years of professional experience
Work History
Patient Care Associate
LYP Health Management-Remote
09.2023 - Current
- Taking inbound calls for orthopedic clinics, Schedule, reschedule and cancel appointments, Making outbound/bump calls when needed, Sending messages to doctor office/staff when needed, Send pages to on call when needed, Training new hires
Customer Specialist
Teleperformance-Remote
09.2022 - Current
- Making outgoing calls, Welcoming members to their new healthcare plan, Helping members find PCP's, updating any address or contact information, sending out member materials, Assisting members with health assessment, Helping Clients reset passwords/retrieve login ID's, Assisting clients with account balances, Guide clients on how they can make an online transfer, get statements, update contact information etc., Get clients to the correct department
Customer Service Representative
Continuum Global Solutions-Remote
07.2021 - 01.2022
- Taking inbound calls, Helping customers with billing, troubleshooting, ordering devices, upgrades, Help customer set up payment arrangements, Get customers over to right department, Help new member set up accounts
Customer Service Representative
Sykes Enterprises, Incorporated-Kingstree, SC
11.2016 - 07.2018
- Taking inbound calls, Helping customers with billing, troubleshooting, ordering devices, upgrades, Help customers set up payment arrangements, Making sells, Helped customers order DirectTV/set appointment for home television services
Education
Some College - Social Work
Benedict College
Columbia, SC08.2015
High school diploma -
C.e. Murray High School
Greeleyville, SC05.2015
Skills
- Customer Service
- Active Listening
- Problem-solving abilities
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Payment Processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Product Knowledge
- Appointment Scheduling
- Order Processing
- Staff Training
Accomplishments
Became trainer in the couple of months, I’ve been working for my employer!
Timeline
Patient Care Associate
LYP Health Management-Remote
09.2023 - Current
Customer Specialist
Teleperformance-Remote
09.2022 - Current
Customer Service Representative
Continuum Global Solutions-Remote
07.2021 - 01.2022
Customer Service Representative
Sykes Enterprises, Incorporated-Kingstree, SC
11.2016 - 07.2018
Some College - Social Work
Benedict College
High school diploma -
C.e. Murray High School
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