GABRIELLE WILLIAMS
Dover,DE
Summary
Reliable, top-notch associate with outstanding customer service skills and relationship-building strengths. Skilled and dependable retail professional with over 8 years in retail. Seeking a position within a well-established organization that provides growth and career advancement opportunities. Core competencies include multitasking, active listening, problem solving, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Great with constructive criticism and follows rules well with great work ethic, with or without supervision.
Overview
12
12
years of professional experience
Work History
Driver , Package Handler
United States Post Office
Camden, D
01.2019 - Current
- Removed debris and hazardous materials from packing area to avoid contamination
- Documented warehouse stock each day and reported inventory totals to supervisor.
- Used hand-held scanners and physical logs to accurately track item movements
- Upheld high standards of professionalism and discretion when working with high-value clients
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents
- Removed jams and unblocked conveyor system to maintain flow of goods
- Assembled, sealed and loaded packages into correct trucks
- Supervised building alone and informed other carriers
- Utilize automated information system to enter, update and or delete data
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Loaded and unloaded shipping containers and vehicles
- Used automated mail processing equipment to sort and collate mail
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
- Moved bulk containers and large parcels with forklifts
- Distributed mail/packages on foot to residences and businesses, delivering to approximately 100+ customers per shift
Store Planner(Seasonal Project)
Quest Service Group
Dover, DE
04.2018 - 01.2019
- Warehouse Employee/Store Planner
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
- Completed manual adjustments with shelves and countertops
- Wrapped pallets in shrink wrap prior to loading truck
- Performed inventory control, such as counting and stocking merchandise
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval
- Consistently lifted materials weighing as much as 50+ pounds
- Operated forklifts to transfer inventory to and from target destinations
- Operated RF scanners to track merchandise and verify contents of containers
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Child Care Worker (Intern)
Tots Turf Early Learning Center
Camden, DE
10.2017 - 04.2018
- Supported children's emotional and social development by encouraging positive self-concepts and understanding of others
- Prepared and served nutritious and healthy meals and snacks
- Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments
- Taught children educational games to reinforce learning of alphabets and numbers
- Communicated with parents regarding child's behavior, daily activities and concerns
- Cared for children ages 3 months to 7 years old in nurturing and age-appropriate way
- Instructed children in crafts and other activities to promote gross and fine motor skills
- Kept areas clean, organized and stocked, and sanitized surfaces and toys
- Maintained employee privacy and protected payroll operations by keeping all information confidential
- Updated employee files with new details such as changes in address or salary levels
- Demonstrated respect, friendliness and willingness to help wherever needed
Stock / Sales Associate
Old Navy
Rehoboth Beach, DE
12.2016 - 10.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Increased gross sales by 20% within 3 months, which then improved net profit margins ; was awarded employee achievement award and bonus
- Achieved perfect attendance and on-time record
- Educated associates on market trends and stayed up-to-date on forecasts
- Developed, marketed and sold full range of products and merchandise
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate
- Maintained effective team member communication
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays
- Changed sales floor signs to show current pricing and support product promotions
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking
- Removed debris and packaging from boxes and separated for recycling or disposal
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Performed data entry and completed proper paperwork
- Helped customers locate products and checked store system for merchandise at other sites.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
- Recorded adjustments, pallet audits and tracked discrepancies.
Sales Associate/ Warehouse Manager
Foot Locker
Manhattan, NY
02.2011 - 12.2016
- Carry boxes to and from designated floor/ selling area
- Performed cash, card and check transactions to complete customer purchases
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Conducted inventory counts by adding each item in stock and documenting in computer system
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Worked alongside retail representatives to enhance product presentations and advertising collateral
- Increased sales by offering advice on purchases and promoting additional products
- Cleaned and maintained stockroom in compliance with OSHA safety standards
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes
- Oversaw (2) warehouse staff and helped them maintain efficiency in fast-paced environment
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding
- Handled day-to-day shipping and receiving overseeing more than 1,000 packages per day
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
Education
High School Diploma -
Medgar Evers College Preparatory High School
06.2013
Skills
- Active Listener
- Complex Problem Solving
- Multitasking
- Time Management
- Coordination
- Adequate energy
- Good Judgement and Decision Making
- Great People Skills
- Fast Learner
- Adaptable
- Heavy Equipment Operation
Timeline
Driver , Package Handler
United States Post Office
01.2019 - Current
Store Planner(Seasonal Project)
Quest Service Group
04.2018 - 01.2019
Child Care Worker (Intern)
Tots Turf Early Learning Center
10.2017 - 04.2018
Stock / Sales Associate
Old Navy
12.2016 - 10.2017
Sales Associate/ Warehouse Manager
Foot Locker
02.2011 - 12.2016
High School Diploma -
Medgar Evers College Preparatory High School
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