Gabrielle Williams
Horn Lake,MS
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
3
3
years of professional experience
Work History
Process Assistant
Amazon
01.2021 - Current
- As a Process Assistant I am trained to support the daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers.
Problem Solver
Amazon
01.2021 - Current
- Researched and extracted data to complete tasks.
- Defined problems to make decisions and moved forward to support quick resolution.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Analyzed and understood situation to develop action plan.
Learning Ambassador
Amazon
06.2023
- Led small group sessions to help Associates review and practice concepts.
- Supported associate learning needs and provided individualized guidance to promote academic goal-achievement.
- Assessed associate needs to determine appropriate level of required support.
- Supported associates in the use of technology to enhance their learning.
- Assisted in development of individualized learning plans for associate success.
- Monitored progress of associates and adjusted instructional strategies to meet specific needs more efficiently.
Customer Service Specialist
Walmart
08.2020
- As a Customer Service Specialist, I was trained to provide an excellent customer experience by creating an exceptional shopping experience
- I accomplished this by serving as the primary customer service provider as well as liaison between customers and management.
Manager
McDonald’s
01.2019
- As the Guest Service Department Manager, my job included making sure both Crew and Managers delivered a great customer experience, that sales promotions were done well, that all service staff were trained in service procedures, and that the Front Counter McCafé and Drive-Thru areas were organized for the best service possible.
Education
HR Certificate -
Southern New Hampshire University
11.2023
Associates Degree -
Henderson State University
Arkadelphia, AR01.2020
Skills
- Communication
- Interpersonal Skills
- Problem Solving
- Leadership Skills
- Customer Service
- Microsoft Excel
- Management
- Data Entry
Timeline
Learning Ambassador
Amazon
06.2023
Process Assistant
Amazon
01.2021 - Current
Problem Solver
Amazon
01.2021 - Current
Customer Service Specialist
Walmart
08.2020
Manager
McDonald’s
01.2019
HR Certificate -
Southern New Hampshire University
Associates Degree -
Henderson State University
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