Summary
Overview
Work History
Education
Skills
Websites
Certification
Assessments
Work Authorization
Personal Information
Timeline
BusinessDevelopmentManager

Gabrielle Williams

Chicago,IL

Summary

Meticulous receptionist with expertise in properly routing and directing calls, retrieving and tracking files and maintaining database systems. Proficient in office machine operations, including photocopiers, scanners and voicemail systems. Accustomed to handling sensitive, confidential records and properly coding documents.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Office Services Assistant

Williams Lea LLC/Latham & Watkins LLP
11.2021 - 01.2023
  • Utilizes appropriate logs for all office services work
  • Ensures that job tickets are properly filled out before beginning work
  • Perform work in office services, primarily reprographics, mail and intake functions according to established procedures
  • Follow procedures to run jobs in proper order
  • Communicate with supervisor or client on job or deadline issues
  • Meet contracted deadlines for accepting, completing, and delivering all work
  • Troubleshoot basic equipment problems
  • Be able to lift up to 50 lbs
  • Prioritize workflow
  • Performs Quality Assurance on own and work of others
  • Load machines with various paper, toner, supplies
  • Answer telephone, emails, and place service calls when needed
  • Interact with clients in person, over the phone or electronically
  • Adhere to Williams Lea policies in addition to client site policies
  • Use equipment and supplies in a cost-efficient manner.

Security Professional

Allied Universal
12.2020 - 05.2021
  • CCTV surveillance and patrol areas to prevent and deter theft
  • Respond to on-site medical incidents and coordinate with emergency personnel
  • Execute site-specific security protocols and enforce rules
  • Work with management to implement new protocols to reduce incidents
  • Create 'Daily Activity Reports' as appropriate detailing daily completed tasks
  • Checking visitors and tenants into the building(s) using i Visitor/C-Cure computer programs.

Office Services Assistant

Ricoh USA
02.2024 - 06.2024
  • Distributed incoming mail from shipments, couriers and postal delivery to departments within organization.
  • Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
  • Used scanner and PS Shipping to scan important documents into computer system.
  • Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
  • Responsible for making sure all kitchens & kitchenette areas are stocked
  • Performed troubleshooting on office equipment as needed

Food Runner/Cashier

Nando's PERi-PERi
07.2018 - 11.2020
  • Greet customers with a smile and eye contact
  • Verbally introduce menu items, assist customers in making decisions and in up-selling items
  • Accurately and efficiently ring up items on the register, retrieve payment and provide correct change as needed
  • Responsible serving of alcoholic beverages to of-age customers
  • Maintain an awareness of all menu information, promotions, merchandise and advertisements
  • Set up a visually appealing counter display, merchandising, display maintenance and store housekeeping
  • Adhere to company cash handling policies, procedures and practices
  • Directly responsible for ensuring cash drawers have the correct amount of cash
  • Speak with guests to ensure satisfaction with food and service
  • Assist in checking back on tables, offering desserts and other items table-side and general dining room maintenance
  • Transport food orders from the kitchen to the appropriate table
  • Review order before delivery to ensure accuracy
  • Announce dishes while serving, notifying guests of any hot plates
  • Set up dining room and patio to standard
  • Remove dirty or unused silverware or china
  • Maintain adequate supplies of items such as napkins, silverware, glassware and dishes.

RECEPTIONIST

MYRON M. CHERRY AND ASSOCIATES
05.2010 - 03.2020
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
  • Handle client correspondence and schedule conference calls
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries
  • Prepare purchase orders
  • Process bills, proofread billing statements
  • Making daily bank deposits and withdrawals as requested
  • Enter all attorney time in preparation for billing.

Education

High school or equivalent - Nursing

GRAMBLING STATE UNIVERSITY
06.2010

High school diploma - General studies

ROOSEVELT HIGH SCHOOL
06.2009

Skills

  • Host (2 years)
  • Waitress (2 years)
  • Commnication Skills (10 years)
  • Microsoft Office (10 years)
  • POS
  • Merchandising
  • Upselling
  • Customer service (10 years)
  • Phone etiquette (10 years)
  • English
  • Legal (10 years)
  • Microsoft Outlook
  • Proofreading
  • Cash Handling
  • Restaurant Experience (2 years)
  • Microsoft Excel
  • CCTV
  • Surveillance
  • Security
  • Typing
  • Computer Operation
  • Writing Skills
  • Administrative Experience
  • Office experience
  • Office management
  • Front desk
  • Multi-line phone systems
  • Calendar management
  • Data entry
  • Organizational skills
  • Computer literacy
  • Customer support (10 years)
  • Clerical Experience

Certification

  • Food Safety Certification, 06/01/23, 06/01/26
  • PERC Card, 12/01/20, 05/01/24
  • BASSET Certification, 04/01/21, 04/01/24
  • OpenTable Certification, 06/01/23, 06/01/24

Assessments

  • Spreadsheets with Microsoft Excel, Proficient, 10/01/20
  • Customer service, Proficient, 10/01/20

Work Authorization

Authorized to work in the US for any employer

Personal Information

  • Relocation: Anywhere
  • Title: Receptionist - Myron M. Cherry & Associates, LLC

Timeline

Office Services Assistant

Ricoh USA
02.2024 - 06.2024

Office Services Assistant

Williams Lea LLC/Latham & Watkins LLP
11.2021 - 01.2023

Security Professional

Allied Universal
12.2020 - 05.2021

Food Runner/Cashier

Nando's PERi-PERi
07.2018 - 11.2020

RECEPTIONIST

MYRON M. CHERRY AND ASSOCIATES
05.2010 - 03.2020

High school or equivalent - Nursing

GRAMBLING STATE UNIVERSITY

High school diploma - General studies

ROOSEVELT HIGH SCHOOL

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Gabrielle Williams