Gabrielle Williams
Havre De Grace,MD
Summary
Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.
Overview
12
12
years of professional experience
Work History
General Manager
The Vineyard Wine Bar
05.2019 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
Front of House Manager
Lagom
01.2017 - 05.2019
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
Banquet and Restaurant Server
Laurrapin Grille
09.2012 - 01.2017
- Established rapport with guests through genuine interactions and attentiveness to their needs, creating a memorable dining experience for each patron.
- Demonstrated excellent food safety practices during all aspects of food handling, ensuring adherence to health department guidelines.
- Collaborated with kitchen staff for seamless communication of special dietary requests, leading to increased customer satisfaction.
- Skillfully managed high-volume dining periods with effective time management techniques while maintaining positive guest relations.
- Successfully executed large-scale banquet events through meticulous attention to detail and clear communication among team members.
Education
Associate of Arts - General Studies
Harford Community College
Bel Air, MD12-2021
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relations
- Goal setting
- Administrative skills
Timeline
General Manager
The Vineyard Wine Bar
05.2019 - Current
Front of House Manager
Lagom
01.2017 - 05.2019
Banquet and Restaurant Server
Laurrapin Grille
09.2012 - 01.2017
Associate of Arts - General Studies
Harford Community College
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