Gabrielle Worthy
Antioch ,CA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Pre-Apprentice
Sistas With Tools
01.2026 - 04.2026
- Assisted in tool selection and usage to enhance project efficiency.
- Collaborated with team members to complete various construction projects on time.
- Implemented best practices for workspace organization, improving workflow efficiency.
- Engaged in continuous learning opportunities to refine technical skills and knowledge.
- Supported community outreach initiatives by participating in workshops and demonstrations.
- Established positive relationships with coworkers, fostering a collaborative environment for mutual growth and development.
Customer Service Representative
Foundever
Las Vegas, NV
09.2024 - 11.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
Warehouse Worker
ShipMonk
Las Vegas, NV
02.2023 - 07.2023
- Received and tracked incoming inventory shipments.
- Transported goods to designated areas within the warehouse facility.
- Processed returns of defective merchandise as required.
- Trained new employees regarding warehouse procedures and standards.
- Packaged items with appropriate materials to prevent damage during shipping.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Performed daily maintenance checks on all equipment used in the warehouse.
- Weighed or counted items for distribution to conform to company standards.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Analyzed customer return requests and processed refunds or exchanges as necessary.
- Adhered to safety protocol when handling hazardous materials such as chemicals, liquids.
Lead Processor
Goodwill Industries of Greater East Bay
Oakland, CA
02.2021 - 06.2021
- Worked as an Lead Processor sorting raw clothes and accessories, hanging and organizing all clothes, packing clothes in gay lords to be shipped to other Goodwill stores.
- Maintained proper product storage and organized warehouse inventory.
- Produced quality products by palletizing, packaging and assembling finished items.
Order Picker
Wine.com
Vacaville, CA
05.2020 - 09.2020
- Working as an order picker I would receive invoice order forms
- Recorded accurate data on daily picking reports, including number of items picked, location in warehouse and any discrepancies found during inspection process.
- Trained new employees regarding warehouse procedures and standards.
- Used handheld scanners to key in data for packages.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
Server
Applebees Bar & Grill
New Orleans, LA
11.2018 - 05.2019
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Set up tables in between patrons to reduce wait times.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Trained new employees to perform duties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
Server
Bubba Gump Shrimp Co.
New Orleans, LA
05.2016 - 04.2017
- Interacting with my guest with the knowledge of the famous movie Forest Gump
- Provided exceptional service to high volume of daily customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Operated POS terminals to input orders, split bills and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stocked service areas with supplies during slow periods, and arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Trained new employees to perform duties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Cashier
Global Staffing Solutions
New Orleans, LA
03.2015 - 02.2016
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized. To
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Receptionist and Assistant
Environmental Protection Agency
Atlanta, GA
05.2013 - 11.2013
- Assisted in setting up training classes and meetings
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Answered and directed incoming calls using multi-line telephone system.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
High School Diploma - Performing Arts
George Washington Carver School of Arts
Atlanta, GA05.2013
Skills
Shipping and receiving
Clerical work skills
Leadership Skills
Great Communication skills
Team building skills
Team member support
Supply restocking
Order delivery practices
Shipment unpacking
Customer Service skills
- Shipping
- Receiving
- Customer service
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Food handlers Card, 4/2025 to 4/2028, Alcohol education card, 6/2022 to 6/2026
First Aid/CPR 2/2026 to 2/2028
MC3 Certified
Timeline
Pre-Apprentice
Sistas With Tools
01.2026 - 04.2026
Customer Service Representative
Foundever
09.2024 - 11.2024
Warehouse Worker
ShipMonk
02.2023 - 07.2023
Lead Processor
Goodwill Industries of Greater East Bay
02.2021 - 06.2021
Order Picker
Wine.com
05.2020 - 09.2020
Server
Applebees Bar & Grill
11.2018 - 05.2019
Server
Bubba Gump Shrimp Co.
05.2016 - 04.2017
Cashier
Global Staffing Solutions
03.2015 - 02.2016
Receptionist and Assistant
Environmental Protection Agency
05.2013 - 11.2013
High School Diploma - Performing Arts
George Washington Carver School of Arts