Gabrielle Yates
Batavia,NY
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery drivers. Comfortable using technology tools such as mobile applications and scanners to complete orders.
Overview
10
10
years of professional experience
Work History
In-Store Shopper
Instacart
Batavia, NY (On-Site)
04.2022 - 04.2023
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Selected best-quality perishable items such as meat and produce.
- Demonstrated speed and accuracy in order item selection.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Lead Teacher
A Leap In Learning
Orchard Park, NY (On-Site)
11.2021 - 03.2022
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Sales Associate
Arby's
Batavia, NY (On-Site)
07.2018 - 09.2021
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Accurately handled cash register transactions while providing excellent customer service.
- Resolved customer complaints independently or with aid of supervisor.
- Operated and sanitized kitchen and food preparation equipment.
- Provided customers with information on specials and discount deals.
- Assisted counter staff in packing ready orders and distributing to customers.
- Completed order entries and verified correctness with customers to reduce post-order errors.
- Made change and issued receipts or tickets to customers for each transaction.
- Properly maintained and operated cash register and POS system to swiftly process payments.
- Provided beverage cups and condiments to increase customer convenience
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
Recycler
Hamburg Can And Bottle
Hamburg, NY (On-Site)
06.2015 - 12.2016
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
Sales Associate
Tops Friendly Markets
Derby, NY (On-Site)
05.2013 - 02.2014
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
Education
High School Diploma -
North Collins Jr./Sr. High School
North Collins06.2010
Skills
- Livechat Messaging
- Customer Service
- Order Fulfillment
- Prioritization
- Product Organization
Timeline
In-Store Shopper
Instacart
04.2022 - 04.2023
Lead Teacher
A Leap In Learning
11.2021 - 03.2022
Sales Associate
Arby's
07.2018 - 09.2021
Recycler
Hamburg Can And Bottle
06.2015 - 12.2016
Sales Associate
Tops Friendly Markets
05.2013 - 02.2014
High School Diploma -
North Collins Jr./Sr. High School