Gabrielle Young
Lockport,NY
Summary
Proactive and goal-oriented individual with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Hockey-mom to five players and goalies, each on different teams. Organized attendance to 171 practices and 182 games/tournaments between 9/1/24 and 3/1/24.
Overview
15
15
years of professional experience
Work History
Driver
Student Transportation of America, STA
07.2024 - Current
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Front Counter Crew Member
Tim Horton's Cafe
05.2024 - 07.2024
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Front Desk Receptionist
Cornerstone Ice Arena
12.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Secretary
Heritage Baptist Church
11.2009 - 06.2011
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Teacher
Heritage Baptist Christian School
11.2009 - 06.2011
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Fostered student curiosity and interest through creative hands-on activities.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
Education
GED -
Finger Lakes Community College
Canandaigua, NY08-2023
High School Diploma -
Heritage Baptist Christian School
Palmyra06-2006
Skills
- Daily logging
- Microsoft Word
- Problem-solving
- Team management
- Customer service
- Multitasking
- Planning
- Interpersonal communication
- Calm under pressure
- Easily taught
Timeline
Driver
Student Transportation of America, STA
07.2024 - Current
Front Counter Crew Member
Tim Horton's Cafe
05.2024 - 07.2024
Front Desk Receptionist
Cornerstone Ice Arena
12.2022 - 03.2023
Secretary
Heritage Baptist Church
11.2009 - 06.2011
Teacher
Heritage Baptist Christian School
11.2009 - 06.2011
GED -
Finger Lakes Community College
High School Diploma -
Heritage Baptist Christian School
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